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OFF2000: "<Program Name> Can't Use the AutoCorrect Lists" Error Message When You Type in Office Program


View products that this article applies to.

This article was previously published under Q236296

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Symptoms

When you attempt to type some data into a Microsoft Office program, the following error message appears:
Program name can't use AutoCorrect lists.
Program name cannot install the necessary files due to Windows installer error 87.
The parameter is incorrect.
where Program name is the name of the Office program that you are working in.

When you click AutoCorrect on the Tools menu in any of the programs listed at the beginning of this article, the following error message appears:
Program name can't use AutoCorrect lists.
Program name cannot install the necessary files due to Windows installer error 87.
The parameter is incorrect.
where Program name is the name of the Office program that you are working in.

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Cause

This problem may occur if you are using a third-party Windows keyboard driver.

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Workaround

To work around the problem, use the default Windows keyboard driver by doing the following steps:

NOTE: Resetting the Windows keyboard driver back to its default setting may affect the functionality of your computer.
  1. On the Windows taskbar, click Start, and then click Run.
  2. Type System.ini in the Open box and then click OK. The System.ini file is opened in Notepad.

  3. Scan the [boot] section of the System.ini file for the line that sets the Windows keyboard driver. It looks similar to the following statement:
    keyboard.drv=kb123.drv
  4. Type a semicolon (;) at the beginning of the keyboard.drv line. Insert a new line just after the existing keyboard.drv line.
  5. Type the following value to reset the keyboard driver back to its default setting:
    keyboard.drv=keyboard.drv
  6. Click Save on the File menu.
  7. Restart your computer.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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Keywords: KB236296, kbpending, kb3rdparty, kbenv, kbbug

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Article Info
Article ID : 236296
Revision : 4
Created on : 7/15/2004
Published on : 7/15/2004
Exists online : False
Views : 259