Data in Scrolling Text Box Is Not Saved to HTML Page

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This article was previously published under Q236139

Symptoms

When you submit a form that includes a scrolling text box from which contents are saved to an HTML page, the comments in the scrolling text box do not get written to the HTML page.

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Cause

This problem occurs when you set the results file format to HTML and the Include Field Names check box has not been selected.

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Resolution

To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025� OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

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Workaround

To work around this problem, make sure to include field names in your form or change the format of the results file.

To include field names in your form, do the following:

With the page open in FrontPage, right-click inside your form.
Click Form Properties from the drop-down menu.
Click Options.
Make sure the Include Field Names check box is selected.
Click OK twice.

To change the format of the results file, do the following:

With the page open in FrontPage, right-click inside your form.
Click Form Properties from the drop-down menu.
Click Options.
On the File Results tab, click either Formatted Text or Formatted Text within HTML.
Click OK twice.

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Status

Microsoft has confirmed that this is a problem in FrontPage 2000 Server Extensions. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

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More information

The scrolling text box is used on a number of FrontPage templates, including the Feedback Form and Guestbook. This problem occurs on all of the templates or newly created forms that include a scrolling text box.

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