When you run an Office program, you may receive the following error:
Error Reading CD-ROM in Drive <drive>:
Please Insert CD-ROM <CD name>
With Serial Number <serial number> in Drive <drive>:
If the CD-ROM is still in the drive, it may require cleaning.
Press ENTER for OK or ESC to Cancel: OK
where <drive> is the your CD drive letter, <CD name> is the name of the CD-ROM, and <serial number> is the serial number of the CD.
If you press ENTER, the error continues. If you press ESC, you receive the following error:
This program has performed an illegal operation and will be shut down.
If the problem persists, contact the program vendor.
If you click Details, you see:
<program> caused an invalid page fault in module <program>.exe at <address>.
where:<program> is the Office program you are running and
<address> is a memory address.