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OFF2000: CD-ROM Error When Running Office Program


View products that this article applies to.

This article was previously published under Q229491

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Symptoms

When you run an Office program, you may receive the following error:
Error Reading CD-ROM in Drive <drive>:

Please Insert CD-ROM <CD name>
With Serial Number <serial number> in Drive <drive>:

If the CD-ROM is still in the drive, it may require cleaning.

Press ENTER for OK or ESC to Cancel: OK
where <drive> is the your CD drive letter, <CD name> is the name of the CD-ROM, and <serial number> is the serial number of the CD.

If you press ENTER, the error continues. If you press ESC, you receive the following error:
This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.
If you click Details, you see:
<program> caused an invalid page fault in module <program>.exe at <address>.
where:<program> is the Office program you are running and <address> is a memory address.

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Cause

You are running an Office program that is installed to run from CD and you remove the CD.

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Resolution

To resolve this behavior, do not remove the Office CD while you are using an Office program that has been installed to run from the CD.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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Keywords: KB229491, kbnofix, kbbug

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Article Info
Article ID : 229491
Revision : 3
Created on : 11/25/2003
Published on : 11/25/2003
Exists online : False
Views : 309