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OFF2000: Unexpected Behavior with System Information


View products that this article applies to.

This article was previously published under Q229448

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Symptoms

When you click System Information on the Help menu in any Office program, system information is not displayed, or you receive the following error in Microsoft Outlook:
Can't find the system information.

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Cause

This behavior occurs when the file Msinfo32.exe is missing from the MSInfo folder.

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Resolution

To resolve this behavior, copy the contents of the Msinfo folder from the Office 2000 CD to your computer. To do this, follow these steps:
1.On the Office 2000 CD, locate the folder:
\Pfiles\Common\Msshared\Msinfo
						
2.Copy the contents of the Msinfo folder on the CD to the Msinfo folder on your hard disk drive. The default location is:
C:\Program Files\Common Files\Microsoft Shared\Msinfo
						
3.If prompted, replace any files in the Msinfo folder.
NOTE: Reinstall or Repair will not replace this file and the Windows Installer will not automatically replace it.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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Keywords: KB229448, kbnofix, kbbug

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Article Info
Article ID : 229448
Revision : 4
Created on : 7/15/2004
Published on : 7/15/2004
Exists online : False
Views : 353