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  2. Duplicate read receipts are sent when you use a POP3 client or an IMAP4 client in an Exchange Server 2007 environment

Duplicate read receipts are sent when you use a POP3 client or an IMAP4 client in an Exchange Server 2007 environment

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You log on to a Microsoft Exchange Server 2007 mailbox by using a Post Office Protocol 3 (POP3) client or an Internet Message Access Protocol (IMAP) client.
  • An email message is downloaded for which the sender has requested a read receipt.
In this scenario, a read receipt is sent to the sender before you open the email message. Additionally, when you open the email message, another read receipt is sent to the sender.

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Resolution

To resolve this issue, follow these steps:
  1. Install the following update rollup:
    2530488� Description of Update Rollup 3 for Exchange Server 2007 Service Pack 3
  2. Enable the fix. To do this, follow these steps:
    1. Enable the change for POP3. To do this, follow these steps:
      1. Run the following cmdlet in Exchange Management Shell:
        set-PopSettings -SuppressReadReceipt $true
      2. In the Services console, restart the POP3 service.
    2. Enable the change for IMAP4. To do this, follow these steps:
      1. Run the following cmdlet in Exchange Management Shell:
        set-ImapSettings -SuppressReadReceipt $true
      2. In the Services console, restart the IMAP4 service.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: KB2294143, kbsurveynew, kbexpertiseinter, kbhotfixrollup, kbfix, kbqfe

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Article Info
Article ID : 2294143
Revision : 5
Created on : 8/5/2011
Published on : 8/5/2011
Exists online : False
Views : 420