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Some body parts of a message are displayed as attachments when an Exchange Server 2007 user sends the message by using a third-party mail client


View products that this article applies to.

Symptoms

Consider the following scenario:
  • A Microsoft Exchange Server 2007 user accesses a mailbox by using a third-party mail client.
  • The user sends an email message where the body of the email message resembles the following:
    <text>
    <graphic>
    <text>
  • A recipient opens this email message by using Microsoft Office Outlook.
In this scenario, the body of the email message only includes the first "<text>" part, the "<graphic>" and other "<text>" parts are displayed as attachments.

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Cause

This issue occurs because the third-party mail client sends the email message in Multipurpose Internet Message Encoding (MIME) format. The body of this email message is multipart/mixed content type. However, Exchange Server 2007 processes this kind of message body into independent parts. Therefore, the attachments are created for different parts of the email message body.

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Resolution

To resolve this issue, install the following update rollup:
2530488 Description of Update Rollup 3 for Exchange Server 2007 Service Pack 3
After you apply this update, Exchange Server 2007 merges the parts of the multipart/mixed content type message into one body when the email message is sent by certain third-party mail clients.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: KB2267661, kbhotfixrollup, kbsurveynew, kbexpertiseinter, kbfix, kbqfe

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Article Info
Article ID : 2267661
Revision : 2
Created on : 3/31/2011
Published on : 3/31/2011
Exists online : False
Views : 361