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PRB: Error Messages When Opening Word Documents or Excel Workbooks with Internet Explorer


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This article was previously published under Q216657

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Symptoms

When opening a Microsoft Excel or Microsoft Word document with Internet Explorer, you might receive an error message that the files Temporary.xls, Internet.xls, Temporary.doc, or Internet.doc could not be opened.

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Cause

When Internet Explorer downloads a file, it places it in a temporary directory, which is usually named "Temporary Internet Files." When you open the file, Internet Explorer launches the application associated with the file's extension, and passes that application the full path and filename of the file. For example, for an .xls file, Internet Explorer might launch Excel.exe as follows:
Excel.exe C:\WINNT\PROFILES\user\Temporary Internet Files\85IFCTQN\page.x

The problem occurs with path and filenames that contain spaces. The target application interprets these as multiple parameters. For the example above, Excel tries to open three files, "C:\WINNT\PROFILES\user\Temporary.xls," "Internet.xls," and "Files\85IFCTQN\page.xls"

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Resolution

With some versions of Internet Explorer, you can work around this problem by renaming your "Temporary Internet Files" directory so that it does not contain spaces. If you are unable to rename this directory, you will need to save the file to disk and open from Microsoft Excel instead.

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Status

Microsoft has confirmed that this is a bug in Internet Explorer 4.01. Microsoft is researching this problem and will post more information in this article when the information becomes available.

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Keywords: kbbug, kbnofix, kbprb, KB216657

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Article Info
Article ID : 216657
Revision : 6
Created on : 12/12/2003
Published on : 12/12/2003
Exists online : False
Views : 476