To resolve this issue, install the programs and the Windows operating system that are required for Office 365 Desktop Setup. The minimum system requirements for Office 365 Desktop Setup are as follows:
- The Microsoft .NET Framework 2.0
- Windows XP Service Pack 3 (SP3), Windows Vista Service Pack 2 (SP2), or Windows 7
- Microsoft Office 2010 or the Microsoft Office System 2007 Service Pack 2 (SP2)
For most users, resolving this issue is as easy as going to the Microsoft Update website (
http://www.update.microsoft.com) to install all the recommended security and system updates.
Some users may be part of a larger IT infrastructure that controls which updates are installed on each computer. In this scenario, contact your IT administrator for more information about how to obtain these updates. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2392274 Office 365 Desktop Setup cannot download and install updates from Windows Update or from Microsoft Update or you receive a "Your computer is not allowed to connect to the Microsoft Update service" error message