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You receive an Office 365 Desktop Setup error that states that the computer does not meet minimum system requirements


View products that this article applies to.

Symptoms

When you try to run Microsoft Office 365 Desktop Setup, you receive an error message that states that the computer does not meet the minimum requirements for Office 365 Desktop Setup.

Note The following picture is the screen shot when this issue occurs:

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Cause

This issue may occur if the client computer does not meet the version requirements for one or more desktop applications or for the Windows operating system.

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Resolution

To resolve this issue, install the programs and the Windows operating system that are required for Office 365 Desktop Setup. The minimum system requirements for Office 365 Desktop Setup are as follows:
  • The Microsoft .NET Framework 2.0
  • Windows XP Service Pack 3 (SP3), Windows Vista Service Pack 2 (SP2), or Windows 7
  • Microsoft Office 2010 or the Microsoft Office System 2007 Service Pack 2 (SP2)
For most users, resolving this issue is as easy as going to the Microsoft Update website (http://www.update.microsoft.com) to install all the recommended security and system updates.

Some users may be part of a larger IT infrastructure that controls which updates are installed on each computer. In this scenario, contact your IT administrator for more information about how to obtain these updates. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2392274 Office 365 Desktop Setup cannot download and install updates from Windows Update or from Microsoft Update or you receive a "Your computer is not allowed to connect to the Microsoft Update service" error message

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More information

For more information about the system requirements for Office 365, visit the following Microsoft websites:

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Keywords: KB2159137, bposs, o365, vkbportal230, vkbportal237, vkbportal231

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Article Info
Article ID : 2159137
Revision : 1
Created on : 1/25/2012
Published on : 1/25/2012
Exists online : False
Views : 66