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Error inserting SmartArt: "The following file or files contain errors which prevent them from working."

View products that this article applies to.


You receive the following error message:

The following file or files contain errors which prevent them from working.


For more information, see the log file for SmartArt graphics.

|Show Log|OK|

Alert ID: 31588402

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There is a problem with the XML schema of one or more custom SmartArt (*.glox) files�in the following folder:�
\%AppData%\Microsoft\Templates\SmartArt Graphics

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To�resolve this error, use one of the following methods:

Method 1: Uncheck the Connect to option in the Trust Center.

  1. Open Microsoft Word 2010.
  2. Click File > Options.
  3. Select Trust Center, and then click the Trust Center Settings button.
  4. Select Privacy Options, and then uncheck Connect to for updated content when I'm connected to the Internet.
  5. Click OK, and then restart Word 2010.
Note: If you are experiencing the problem in Excel 2010 or PowerPoint 2010, follow the same steps but open the Office program that has the problem.

Method 2: Delete�SmartArt Graphics files.

You can delete these files from this folder location:

\%AppData%\Microsoft\Templates\SmartArt Graphics

To do this, follow these steps:
  1. Click Start, and type this line in the Search programs and files box:
    \%AppData%\Microsoft\Templates\SmartArt Graphics

  2. Select all the files in the window that opens and delete them.

Method 3: Click OK on the error message.

The error message will only appear once per session. If you click OK, you should not receive the error again until you exit and then restart Word 2010.

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More information

For information on how to create a SmartArt graphic, see Create a SmartArt graphic.

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Keywords: KB2062934

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Article Info
Article ID : 2062934
Revision : 3
Created on : 4/11/2012
Published on : 4/11/2012
Exists online : False
Views : 427