Error inserting SmartArt: "The following file or files contain errors which prevent them from working."

You receive the following error message:

There is a problem with the XML schema of one or more custom SmartArt (*.glox) files�in the following folder:�

To�resolve this error, use one of the following methods:

Method 1: Uncheck the Connect to Office.com option in the Trust Center.

1. Open Microsoft Word 2010.
2. Click File > Options.
3. Select Trust Center, and then click the Trust Center Settings button.
4. Select Privacy Options, and then uncheck Connect to Office.com for updated content when I'm connected to the Internet.
5. Click OK, and then restart Word 2010.

Note: If you are experiencing the problem in Excel 2010 or PowerPoint 2010, follow the same steps but open the Office program that has the problem.

Method 2: Delete�SmartArt Graphics files.

You can delete these files from this folder location:


To do this, follow these steps:

1. Click Start, and type this line in the Search programs and files box:
   \%AppData%\Microsoft\Templates\SmartArt Graphics
   
   
2. Select all the files in the window that opens and delete them.
   
   

Method 3: Click OK on the error message.

The error message will only appear once per session. If you click OK, you should not receive the error again until you exit and then restart Word 2010.

For information on how to create a SmartArt graphic, see Create a SmartArt graphic.