Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

The Microsoft Exchange Information Store service crashes on an Exchange Server 2007 server when you start it or try to mount certain databases


View products that this article applies to.

Symptoms

The Microsoft Exchange Information Store service crashes on a Microsoft Exchange Server 2007 server when you start it or try to mount certain databases. Additionally, the following events are generated in Application log:


Event Type: Error
Event Source: MSExchangeIS
Event ID: 9659
Description:
The Microsoft Exchange Information Store encountered an unexpected exception 0xC0000005 at address <address> while processing a request for user <NETWORK SERVICE account>.


Event Type: Error
Event Source: MSExchange Common
Event ID: 4999
Description:
Watson report about to be sent to dw20.exe for process id: <ID>, with parameters: E12N, c-rtl-AMD64, <version>, store.exe, exmime.dll, xxxx, c0000005, xxxx, <version>.


Event Type: Error
Event Source: Microsoft Exchange Server
Event ID: 1000
Description:
Faulting application store.exe, version <version>, stamp xxxx , faulting module exmime.dll, version <version>, stamp xxxx , debug? 0, fault address <address>.

↑ Back to the top


Cause

This issue occurs because a certain "bad" message is located in a user's Outbox.

↑ Back to the top


Resolution

To resolve this issue, install the following update rollup:�
2407025 Description of Update Rollup 2 for Exchange Server 2007 Service Pack 3

↑ Back to the top


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top


Keywords: KB2032216, kbexpertiseinter, kbhotfixrollup, kbsurveynew, kbfix, kbqfe

↑ Back to the top

Article Info
Article ID : 2032216
Revision : 1
Created on : 12/14/2010
Published on : 12/14/2010
Exists online : False
Views : 289