You need to recover items deleted from Outlook

E-mail messages or other Outloook items are no longer available.

• The user has hard deleted (Shift + Delete) an item by mistake.
• The user has moved Outlook items to a corrupted PST and needs to recover items that were stored on the server.
• Messages were pulled out of a mailbox by using the POP protocol without the option to leave a copy of the message enabled.
• The user has deleted a folder.
• The user has emptied the Deleted Items folder by mistake.
  

Each mailbox has a repository where items deleted from a folder are stored for 14 days by default. These items can be recovered if inadvertently deleted by the end user. 

Note In Microsoft Exchange 2010, this recovery period is extended to 30 days.

Recovery Process

1. Obtain the missing items details from the end user. These details include:
• Item Type (Message, Calendar item, Contact, Task, Note)
• Folder name (from which items were deleted).
• Mail item specific information:
• Sender alias or e-mail address.
• Recipient(s) or Distribution Group(s) name(s) or alias(es).
• Subject line(s) of message(s).
• How was the message deleted (dragged to Deleted Items folder, Delete key, Shift-Delete, etc.)?
2. Walk the end user through checking their Deleted Items. The steps vary depending on the Outlook version being used by the end user. Clicking one of the following links leads to the Help and How-to article specific to that version of Outlook.
• Outlook 2003. Recover deleted items from any folder
• Outlook 2007. Recover deleted items
• Outlook 2010. Recover deleted items