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XADM: Service Specific Error 4294966746 Starting Store

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This article was previously published under Q190440

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Symptoms

When you start the Microsoft Exchange Server information store, the service may stop with a service-specific error 4294966746.

The application event log has the following entries:
Event ID: 108
Source: ESE97
Type: Information
Category: Logging/Recovery
Description:
MSExchangeIS ((232) ) The database engine is initiating recovery steps.

Event ID: 132
Source: ESE97
Type: Warning
Category: Logging/Recovery
Description:
MSExchangeIS ((357) ) Unable to read header of database E:\exchsrvr\MDBDATA\PRIV.EDB. Error -1811. Database may have been moved. Recovery will continue with the database in the new location.

Event ID: 132
Source: ESE97
Type: Warning
Category: Logging/Recovery
Description:
MSExchangeIS ((232) ) Unable to read header of database E:\exchsrvr\MDBDATA\PUB.EDB. Error -1811. Database may have been moved. Recovery will continue with the database in the new location.

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Cause

The database files are not in the location specified in the transaction log files. The transaction log files have the location of the corresponding database files hard-coded in them. If the database files are not found in this location, the above error message is generated.

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Workaround

To recover from this error, follow the steps below:

1.On each drive, under the EXCHSRVR\MDBDATA directory, create a directory called BACKUP.
2.On each drive, move all files from the EXCHSRVR\MDBDATA directory to the BACKUP directory.

The MDBDATA directories should now be empty.
3.Start the information store.
4.Using the Exchange Administrator program, move the location of the information store database files to the location specified in the above event log entries. Record the location of the log files and the Private and Public database files.

NOTE: You can also use the Performance Optimizer to move the files, but this method takes longer.
5.Stop the information store service.
6.Move out the files in the MDBDATA directories on each drive.
7.Move the backed-up files (in the MDBDATA\BACKUP directories) to the directories noted in Step 4.
8.Start the information store service.
9.If the service returns an error 1011, run ISINTEG -patch.

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Keywords: KB190440, kbprb

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Article Info
Article ID : 190440
Revision : 6
Created on : 10/28/2006
Published on : 10/28/2006
Exists online : False
Views : 294