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XADM: Error -528 When Starting the Information Store

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This article was previously published under Q181796

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Symptoms

When you try to start the Microsoft Exchange Information Store service, the following error occurs:
The Microsoft Exchange Information Store service returned service
specific error 4294966768.
The Windows NT Application Log contains the following entries: 
   Event ID: 1120
   Source: MSExchangeIS
   Type: Error
   Category: General
   Description:
   Error -528 initializing the Microsoft Exchange Server Information Store
   database.

   Event ID: 5000
   Source: MSExchangeIS
   Type: Error
   Category: General
   Description:
   Unable to initialize the Microsoft Exchange Information Store service.
   Error -528.

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Cause

Error -528 corresponds to JET_errMissingLogFile. The above error is received when the Edb.log and Edb.chk files are missing from the Exchsrvr\Mdbdata directory and there are other .log files in this directory.

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Workaround

To recover from this error, move out all .log files from the Exchsrvr\Mdbdata directory and restart the Information Store service.

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Keywords: KB181796, kbprb

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Article Info
Article ID : 181796
Revision : 6
Created on : 10/28/2006
Published on : 10/28/2006
Exists online : False
Views : 292