Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. XFOR: Rasphone.pbk Cannot Be Accessed

XFOR: Rasphone.pbk Cannot Be Accessed

View products that this article applies to.

This article was previously published under Q168514

↑ Back to the top

Symptoms

When you attempt to open the Dial-up Connections tab of the Internet Mail Server (IMS) the following error message may appear:
The Remote Access Service (RAS) phone book cannot be opened. It must be
accessible and in the system directory as \ winnt \ system32 \ ras \
rasphone.pbk.

↑ Back to the top

Cause

The IMS is unable to locate the Rasphone.pbk file located in the %System root%\System32\ras\rasphone.pbk or the file is corrupt.

↑ Back to the top

Resolution

  1. Ensure that the Rasphone.pbk file is not corrupt by using the dial-up networking.
  2. Dial from the RAS Phone Book entry; on the Start menu, click Programs, and then click Accessories and then click Dial-Up Networking.
  3. Verify that the Rasphone.pbk file is located in the following directory:
    %System root%\System32\ras\
    This can be done using File Manager or Windows Explorer.
  4. Ensure that the %System root% (normally the WINNT subdirectory) is shared as Admin$. It should be shared as Admin$ by default.

↑ Back to the top

More information

Clicking the Dial-up Connection tab in the IMS property starts the Imcadmin.dll, which attempts to open the file located in:
\\server\admin$\system32\ras\rasphone.pbk

↑ Back to the top

Keywords: KB168514, kbusage, kbprb

↑ Back to the top

Article Info
Article ID : 168514
Revision : 6
Created on : 10/28/2006
Published on : 10/28/2006
Exists online : False
Views : 472