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XFOR: Rasphone.pbk Cannot Be Accessed

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This article was previously published under Q168514

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Symptoms

When you attempt to open the Dial-up Connections tab of the Internet Mail Server (IMS) the following error message may appear:
The Remote Access Service (RAS) phone book cannot be opened. It must be
accessible and in the system directory as \ winnt \ system32 \ ras \
rasphone.pbk.

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Cause

The IMS is unable to locate the Rasphone.pbk file located in the %System root%\System32\ras\rasphone.pbk or the file is corrupt.

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Resolution

  1. Ensure that the Rasphone.pbk file is not corrupt by using the dial-up networking.
  2. Dial from the RAS Phone Book entry; on the Start menu, click Programs, and then click Accessories and then click Dial-Up Networking.
  3. Verify that the Rasphone.pbk file is located in the following directory:
    %System root%\System32\ras\
    This can be done using File Manager or Windows Explorer.
  4. Ensure that the %System root% (normally the WINNT subdirectory) is shared as Admin$. It should be shared as Admin$ by default.

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More information

Clicking the Dial-up Connection tab in the IMS property starts the Imcadmin.dll, which attempts to open the file located in:
\\server\admin$\system32\ras\rasphone.pbk

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Keywords: KB168514, kbusage, kbprb

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Article Info
Article ID : 168514
Revision : 6
Created on : 10/28/2006
Published on : 10/28/2006
Exists online : False
Views : 371