There are two main reasons why the above error message can be generated:
- The service account for KM Server is wrong or the password for the
system account is wrong.
- The password for the KM service startup parameters was not specified and
the KM Server floppy is not accessible.
The floppy disk might not be present because the option to create a KM
Server floppy disk might not have been selected during installation of
the KM Server
To correct this problem, verify that the system account for the Microsoft
Exchange Key Manager service is the same account being used by the
Microsoft Exchange Directory service.
This problem can also occur if, during the installation of the Microsoft
Exchange KM Server, an error was encountered writing the data to the floppy
drive.
The password for the Key Manager startup parameters must be entered every
time the KM service is started . This is the password that was received
during installation of the KM server. This password can be stored on a
floppy which is in the drive every time the KM server is started. This
floppy should have a file called Kmspwd.ini with the following information:
[config]
pwd=<14 character password>
For example:
[config]
pwd=ABCDEFGHIJKLMN