The Property Pages for the IMC Have Not Been Configured:
Refer to chapter 11 in the
Microsoft Exchange Server Administrator's
Guide for more information. Commonly, administrators omit the
configuration of the IMC's Address Space tab. To correctly configure it:
- Click the New Internet button, leave the E-mail Domain blank, click the
Apply button, and click OK.
- Now you need to recalculate the routing information on this computer
running Microsoft Exchange Server. To do this, drop out of the IMC
object, highlight the Configuration container, review the properties of
the Site Addressing object, select the Routing tab, and click the
Recalculate Routing button.
Non-Replicated or Incorrect IMC Address Space:
If the IMC has been configured, but has not been used, it is possible that
its Address Space is not active or is incorrect in the Microsoft Exchange
environment. To ensure a correct Address Space is used, it is easiest to
remove the existing Internet Address Space(s) for the IMC and re-enter it.
In short, Address Spaces are simply the Microsoft Exchange way to filter
outbound IMC mail by Domain Name. If this entry is invalid or not recorded
correctly in the Windows NT Registry, it will result in the above error. To
refresh this, do the following:
- Click the IMC object s Address Space tab, select the SMTP
Address Type[s] in the window, and click the Remove button.
- Drop out of the IMC object, highlight the Configuration container, and
review the properties of the Site Addressing object.
- Select the Routing tab and press the Recalculate Routing button.
Windows NT TCP/IP Has Not Been Configured:
The administrator must configure the DNS button under TCP/IP in Control
Panel Network. The Host Name, Domain Name, and the Domain Name
Service Search Order IP number must be correctly configured.
The X.400 Address of the IMC Administrator Has Been Removed:
To verify, run the Microsoft Exchange Administrator program and check the
Administrator s Mailbox on the Internet Mail tab in the IMC object. Once
you find the Administrator account, go back to the Global Address List and
review the Properties of this account. To verify, select the Email Address
tab. There should be three E-mail addresses here by default: one MS, one
SMTP, and one X.400. This account must have all three address types. The
lack of an X.400 address will result in the above error.
Problems with the Queue.dat File: C:\Exchsrvr\Imcdata\Queue.dat:
The Queue.dat file contains administrative information about the status of
IMC messages and queues. This file may be purged to alleviate the above
error. When the IMC is restarted it will recreate this file.
NOTE: Removing the queue.dat file should not be a common occurrence and
should only be done when the IMC is not running. If this file is marked
Read-Only, remove the attribute, delete the file, and restart the IMC
Service.
If, after deleting the Queue.dat file the IMC, still does not start:
- Move the files in the Imcdata\In and the Imcdata\Out directories to
another location.
- Delete the queue.dat file.
- Start the IMC.
If the IMC now starts, you can:
- Stop the IMC.
- Move the message files back into the respective directories
- Delete the queue.dat file.
- Restart the IMC.
Moving the messages in a few at a time will narrow down the offending file,
which should be deleted and not processed.
Messages Are Stuck in the MTS-IN or MTS-OUT Queue
For additional information, please see the following article in the
Microsoft Knowledge Base:
165505�
XFOR: How to View/Delete Messages in MTS-IN and MTS-OUT Queues