A hotfix for Windows Installer is available for Windows XP, Windows Server 2003, Windows Vista, and Windows Server 2008

View products that this article applies to.

Symptoms

This article describes a hotfix for Windows Installer for computers that are running Windows XP, Windows Server 2003, Windows Vista, and Windows Server 2008.

This hotfix fixes the following four issues:

Issue 1

Consider the following scenario:

You perform a product upgrade by using a Windows Installer package.
In the Windows Installer package, you sequence the RemoveExistingProducts action in either of the following three locations:
- Between the InstallValidate action and the InstallInitialize action.
- After the InstallInitialize action and before any actions that generate execution script.
- Between the InstallExecute action and the InstallFinalize action, or between the InstallExecuteAgain action and the InstallFinalize action.

In this scenario, the assembly is removed prematurely from the global assembly cache. Therefore, the product upgrade fails.

Issue 2

You perform an installation of a product by using the transforms that contains custom actions. When you remove Windows Installer patch (.msp) files from the product, you receive the following error message:

Error applying Transforms

Issue 3

Consider the following scenario:

You install Windows Installer 4.5 on a client computer.
You deploy a product using any supported method and the ProductCode property of the product is lowercase.

In this scenario, the product deployment fails. Additionally, the following items are shown in the Windows Installer log:

Sample log:

MSI (s) (64:9C) [11:07:37:574]: Internal Exception during install operation: 0xc0000005 at 0x0094D0F5.
MSI (s) (64:9C) [11:07:55:209]: Crash report directed to WER.
MSI (s) (64:9C) [11:07:55:209]: Internal MSI error. Installer terminated prematurely.
MSI (s) (64:9C) [11:07:56:781]: MainEngineThread is returning 1603

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the Hotfix Request page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, your computer must be running one of the following operating systems:

Windows XP Service Pack 3 (SP3)
Windows Server 2003 Service Pack 2 (SP2)
Windows Vista
Windows Vista Service Pack 1 (SP1)
Windows Vista Service Pack 2 (SP2)
Windows Server 2008
Windows Server 2008 Service Pack 2 (SP2)

For more information about how to install the latest Windows XP service pack, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

For more information about how to install the latest Windows Server 2003 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

For more information about how to install the latest Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to install the latest Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Restart requirement

You have to restart the computer after you apply this hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP and Windows Server 2003 file information notes

The files that apply to a specific milestone (RTM, SPn) are noted in the “SP requirement” column.
In addition to the files that are listed in these tables, this software update also installs an associated security catalog file (KBnumber.cat) that is signed with a Microsoft digital signature.

For all supported x86-based versions of Windows XP Service Pack 3

File name	File version	File size	Date	Time	Platform	SP requirement
Msi.dll	4.5.6002.22172	4,445,696	11-Aug-2009	14:49	x86	SP3
Msihnd.dll	4.5.6002.22193	332,800	11-Aug-2009	14:49	x86	SP3

For all supported x86-based versions of Windows Server 2003 Service Pack 2

File name	File version	File size	Date	Time	Platform	SP requirement
Msi.dll	4.5.6002.22172	4,445,696	11-Aug-2009	17:40	x86	SP2
Msihnd.dll	4.5.6002.22193	332,800	11-Aug-2009	17:40	x86	SP2

For all supported x64-based versions of Windows Server 2003 Service Pack 2

File name	File version	File size	Date	Time	Platform	SP requirement	Service branch
Msi.dll	4.5.6002.22172	5,286,912	11-Aug-2009	15:20	x64	SP2	Not Applicable
Msihnd.dll	4.5.6002.22193	503,296	11-Aug-2009	15:20	x64	SP2	Not Applicable
Wmsi.dll	4.5.6002.22172	4,445,696	11-Aug-2009	15:20	x86	SP2	WOW
Wmsihnd.dll	4.5.6002.22193	332,800	11-Aug-2009	15:20	x86	SP2	WOW

For all supported Itanium-based versions of Windows Server 2003 Service Pack 2

File name	File version	File size	Date	Time	Platform	SP requirement	Service branch
Msi.dll	4.5.6002.22172	8,113,664	12-Aug-2009	10:38	IA-64	SP2	Not Applicable
Msihnd.dll	4.5.6002.22193	1,085,952	12-Aug-2009	10:38	IA-64	SP2	Not Applicable
Wmsi.dll	4.5.6002.22172	4,445,696	12-Aug-2009	10:38	x86	SP2	WOW
Wmsihnd.dll	4.5.6002.22193	332,800	12-Aug-2009	10:38	x86	SP2	WOW

Windows Vista and Windows Server 2008 file information notes

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are
listed separately
. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name	File version	File size	Date	Time	Platform
Msi.dll	4.5.6000.21103	2,251,776	10-Aug-2009	12:51	x86
Msimsg.dll	4.5.6000.21103	2,560	10-Aug-2009	08:39	x86
Msi.dll	4.5.6001.22492	2,241,024	11-Aug-2009	17:04	x86
Msimsg.dll	4.5.6001.22492	2,560	11-Aug-2009	14:41	x86
Msi.dll	4.5.6002.22196	2,242,048	11-Aug-2009	16:58	x86
Msimsg.dll	4.5.6002.22196	2,560	11-Aug-2009	14:33	x86
Msiexec.exe	4.5.6000.21103	73,216	10-Aug-2009	10:16	x86
Msiexec.exe	4.5.6001.22492	73,216	11-Aug-2009	14:41	x86
Msihnd.dll	4.5.6000.21103	332,800	10-Aug-2009	12:51	x86
Msihnd.dll	4.5.6001.22492	332,800	11-Aug-2009	17:04	x86
Msihnd.dll	4.5.6002.22196	332,800	11-Aug-2009	16:58	x86
Msisip.dll	4.5.6000.21103	16,384	10-Aug-2009	12:51	x86
Msisip.dll	4.5.6001.22492	16,384	11-Aug-2009	17:04	x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name	File version	File size	Date	Time	Platform
Msi.dll	4.5.6000.21103	3,135,488	10-Aug-2009	13:20	x64
Msimsg.dll	4.5.6000.21103	2,560	10-Aug-2009	08:47	x64
Msi.dll	4.5.6001.22492	3,109,376	11-Aug-2009	16:56	x64
Msimsg.dll	4.5.6001.22492	2,560	11-Aug-2009	14:46	x64
Msi.dll	4.5.6002.22196	3,109,376	11-Aug-2009	17:07	x64
Msimsg.dll	4.5.6002.22196	2,560	11-Aug-2009	14:45	x64
Msiexec.exe	4.5.6000.21103	125,440	10-Aug-2009	10:45	x64
Msiexec.exe	4.5.6001.22492	125,440	11-Aug-2009	14:46	x64
Msihnd.dll	4.5.6000.21103	503,296	10-Aug-2009	13:20	x64
Msihnd.dll	4.5.6001.22492	503,296	11-Aug-2009	16:56	x64
Msihnd.dll	4.5.6002.22196	503,296	11-Aug-2009	17:07	x64
Msisip.dll	4.5.6000.21103	22,528	10-Aug-2009	13:20	x64
Msisip.dll	4.5.6001.22492	22,528	11-Aug-2009	16:56	x64

For all supported Itanium-based versions of Windows Server 2008

File name	File version	File size	Date	Time	Platform
Msi.dll	4.5.6001.22492	5,933,056	11-Aug-2009	16:54	IA-64
Msimsg.dll	4.5.6001.22492	2,560	11-Aug-2009	14:40	IA-64
Msi.dll	4.5.6002.22196	5,933,056	11-Aug-2009	16:57	IA-64
Msimsg.dll	4.5.6002.22196	2,560	11-Aug-2009	14:38	IA-64
Msiexec.exe	4.5.6001.22492	236,544	11-Aug-2009	14:40	IA-64
Msihnd.dll	4.5.6001.22492	1,085,952	11-Aug-2009	16:54	IA-64
Msihnd.dll	4.5.6002.22196	1,085,952	11-Aug-2009	16:57	IA-64
Msisip.dll	4.5.6001.22492	56,320	11-Aug-2009	16:54	IA-64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information on an additional hotfix that might be required to address failing MSI installations visit the following operating specific hotfix knowledge based articles (not available for Windows XP operating system):

Software installation fails when you use Windows Installer 4.5 in Windows Vista or in Windows Server 2008
http://support.microsoft.com/kb/981929

Windows Installer 4.5 stops responding in Windows Server 2003 if hotfix 972397 is installed

http://support.microsoft.com/kb/983280

For more information, visit the following Microsoft Developer Network (MSDN) Web sites:

RemoveExistingProducts Action
http://msdn.microsoft.com/en-us/library/aa371197(VS.85).aspx

InstallValidate Action
http://msdn.microsoft.com/en-us/library/aa369546(VS.85).aspx

InstallInitialize Action
http://msdn.microsoft.com/en-us/library/aa369535(VS.85).aspx

InstallExecute Action
http://msdn.microsoft.com/en-us/library/aa369502(VS.85).aspx

Custom Actions
http://msdn.microsoft.com/en-us/library/aa368066(VS.85).aspx

Product Codes
http://msdn.microsoft.com/en-us/library/aa370860(VS.85).aspx

http://msdn.microsoft.com/en-us/library/aa370854(VS.85).aspx

For more information about how to enable Windows Installer logging, click the following article number to view the article in the Microsoft Knowledge Base:

223300 How to enable Windows Installer logging

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name	Package_for_kb972397_client_0~31bf3856ad364e35~x86~~6.0.2.0.mum
File version	Not Applicable
File size	28,948
Date (UTC)	12-Aug-2009
Time (UTC)	06:14
Platform	Not Applicable

File name	Package_for_kb972397_client_1~31bf3856ad364e35~x86~~6.0.2.0.mum
File version	Not Applicable
File size	21,045
Date (UTC)	12-Aug-2009
Time (UTC)	06:12
Platform	Not Applicable

File name	Package_for_kb972397_client_2~31bf3856ad364e35~x86~~6.0.2.0.mum
File version	Not Applicable
File size	1,697
Date (UTC)	12-Aug-2009
Time (UTC)	06:13
Platform	Not Applicable

File name	Package_for_kb972397_client~31bf3856ad364e35~x86~~6.0.2.0.mum
File version	Not Applicable
File size	1,998
Date (UTC)	12-Aug-2009
Time (UTC)	06:14
Platform	Not Applicable

File name	Package_for_kb972397_sc_0~31bf3856ad364e35~x86~~6.0.2.0.mum
File version	Not Applicable
File size	37,425
Date (UTC)	12-Aug-2009
Time (UTC)	06:13
Platform	Not Applicable

File name	Package_for_kb972397_sc_1~31bf3856ad364e35~x86~~6.0.2.0.mum
File version	Not Applicable
File size	1,693
Date (UTC)	12-Aug-2009
Time (UTC)	06:13
Platform	Not Applicable

File name	Package_for_kb972397_sc~31bf3856ad364e35~x86~~6.0.2.0.mum
File version	Not Applicable
File size	1,703
Date (UTC)	12-Aug-2009
Time (UTC)	06:14
Platform	Not Applicable

File name	Package_for_kb972397_server_0~31bf3856ad364e35~x86~~6.0.2.0.mum
File version	Not Applicable
File size	37,151
Date (UTC)	12-Aug-2009
Time (UTC)	06:12
Platform	Not Applicable

File name	Package_for_kb972397_server_1~31bf3856ad364e35~x86~~6.0.2.0.mum
File version	Not Applicable
File size	1,697
Date (UTC)	12-Aug-2009
Time (UTC)	06:13
Platform	Not Applicable

File name	Package_for_kb972397_server~31bf3856ad364e35~x86~~6.0.2.0.mum
File version	Not Applicable
File size	1,715
Date (UTC)	12-Aug-2009
Time (UTC)	06:14
Platform	Not Applicable

File name	Package_for_kb972397_winpesrv_0~31bf3856ad364e35~x86~~6.0.2.0.mum
File version	Not Applicable
File size	18,148
Date (UTC)	12-Aug-2009
Time (UTC)	06:11
Platform	Not Applicable

File name	Package_for_kb972397_winpesrv~31bf3856ad364e35~x86~~6.0.2.0.mum
File version	Not Applicable
File size	1,431
Date (UTC)	12-Aug-2009
Time (UTC)	06:14
Platform	Not Applicable

File name	Package_for_kb972397_winpe_0~31bf3856ad364e35~x86~~6.0.2.0.mum
File version	Not Applicable
File size	18,502
Date (UTC)	12-Aug-2009
Time (UTC)	06:14
Platform	Not Applicable

File name	Package_for_kb972397_winpe~31bf3856ad364e35~x86~~6.0.2.0.mum
File version	Not Applicable
File size	1,425
Date (UTC)	12-Aug-2009
Time (UTC)	06:14
Platform	Not Applicable

File name	X86_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6000.21103_none_0220bb02cf794496.manifest
File version	Not Applicable
File size	125,087
Date (UTC)	10-Aug-2009
Time (UTC)	14:21
Platform	Not Applicable

File name	X86_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6001.22492_none_03a4d1f0cce98467.manifest
File version	Not Applicable
File size	125,087
Date (UTC)	11-Aug-2009
Time (UTC)	18:50
Platform	Not Applicable

File name	X86_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6002.22196_none_058f4500ca0c3ee7.manifest
File version	Not Applicable
File size	125,087
Date (UTC)	11-Aug-2009
Time (UTC)	18:40
Platform	Not Applicable

File name	X86_microsoft-windows-installer-executable_31bf3856ad364e35_6.0.6000.21103_none_4827b1a3a20e683a.manifest
File version	Not Applicable
File size	6,348
Date (UTC)	10-Aug-2009
Time (UTC)	14:20
Platform	Not Applicable

File name	X86_microsoft-windows-installer-executable_31bf3856ad364e35_6.0.6001.22492_none_49abc8919f7ea80b.manifest
File version	Not Applicable
File size	6,348
Date (UTC)	11-Aug-2009
Time (UTC)	18:49
Platform	Not Applicable

File name	X86_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6000.21103_none_dd80c5f367c4131a.manifest
File version	Not Applicable
File size	6,566
Date (UTC)	10-Aug-2009
Time (UTC)	14:25
Platform	Not Applicable

File name	X86_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6001.22492_none_df04dce1653452eb.manifest
File version	Not Applicable
File size	6,566
Date (UTC)	11-Aug-2009
Time (UTC)	18:53
Platform	Not Applicable

File name	X86_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6002.22196_none_e0ef4ff162570d6b.manifest
File version	Not Applicable
File size	6,566
Date (UTC)	11-Aug-2009
Time (UTC)	18:43
Platform	Not Applicable

File name	X86_microsoft-windows-installer-sip_31bf3856ad364e35_6.0.6000.21103_none_31d605d23438d374.manifest
File version	Not Applicable
File size	10,304
Date (UTC)	10-Aug-2009
Time (UTC)	14:20
Platform	Not Applicable

File name	X86_microsoft-windows-installer-sip_31bf3856ad364e35_6.0.6001.22492_none_335a1cc031a91345.manifest
File version	Not Applicable
File size	10,304
Date (UTC)	11-Aug-2009
Time (UTC)	18:48
Platform	Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name	Amd64_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6000.21103_none_5e3f568687d6b5cc.manifest
File version	Not Applicable
File size	125,169
Date (UTC)	10-Aug-2009
Time (UTC)	17:25
Platform	Not Applicable

File name	Amd64_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6001.22492_none_5fc36d748546f59d.manifest
File version	Not Applicable
File size	125,169
Date (UTC)	11-Aug-2009
Time (UTC)	18:40
Platform	Not Applicable

File name	Amd64_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6002.22196_none_61ade0848269b01d.manifest
File version	Not Applicable
File size	125,169
Date (UTC)	11-Aug-2009
Time (UTC)	18:42
Platform	Not Applicable

File name	Amd64_microsoft-windows-installer-executable_31bf3856ad364e35_6.0.6000.21103_none_a4464d275a6bd970.manifest
File version	Not Applicable
File size	6,370
Date (UTC)	10-Aug-2009
Time (UTC)	17:24
Platform	Not Applicable

File name	Amd64_microsoft-windows-installer-executable_31bf3856ad364e35_6.0.6001.22492_none_a5ca641557dc1941.manifest
File version	Not Applicable
File size	6,370
Date (UTC)	11-Aug-2009
Time (UTC)	18:39
Platform	Not Applicable

File name	Amd64_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6000.21103_none_399f617720218450.manifest
File version	Not Applicable
File size	6,604
Date (UTC)	10-Aug-2009
Time (UTC)	17:30
Platform	Not Applicable

File name	Amd64_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6001.22492_none_3b2378651d91c421.manifest
File version	Not Applicable
File size	6,604
Date (UTC)	11-Aug-2009
Time (UTC)	18:44
Platform	Not Applicable

File name	Amd64_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6002.22196_none_3d0deb751ab47ea1.manifest
File version	Not Applicable
File size	6,604
Date (UTC)	11-Aug-2009
Time (UTC)	18:46
Platform	Not Applicable

File name	Amd64_microsoft-windows-installer-sip_31bf3856ad364e35_6.0.6000.21103_none_8df4a155ec9644aa.manifest
File version	Not Applicable
File size	10,318
Date (UTC)	10-Aug-2009
Time (UTC)	17:23
Platform	Not Applicable

File name	Amd64_microsoft-windows-installer-sip_31bf3856ad364e35_6.0.6001.22492_none_8f78b843ea06847b.manifest
File version	Not Applicable
File size	10,318
Date (UTC)	11-Aug-2009
Time (UTC)	18:39
Platform	Not Applicable

File name	Package_for_kb972397_client_0~31bf3856ad364e35~amd64~~6.0.2.0.mum
File version	Not Applicable
File size	29,450
Date (UTC)	12-Aug-2009
Time (UTC)	06:26
Platform	Not Applicable

File name	Package_for_kb972397_client_1~31bf3856ad364e35~amd64~~6.0.2.0.mum
File version	Not Applicable
File size	21,475
Date (UTC)	12-Aug-2009
Time (UTC)	06:17
Platform	Not Applicable

File name	Package_for_kb972397_client_2~31bf3856ad364e35~amd64~~6.0.2.0.mum
File version	Not Applicable
File size	1,709
Date (UTC)	12-Aug-2009
Time (UTC)	06:23
Platform	Not Applicable

File name	Package_for_kb972397_client~31bf3856ad364e35~amd64~~6.0.2.0.mum
File version	Not Applicable
File size	2,010
Date (UTC)	12-Aug-2009
Time (UTC)	06:27
Platform	Not Applicable

File name	Package_for_kb972397_sc_0~31bf3856ad364e35~amd64~~6.0.2.0.mum
File version	Not Applicable
File size	38,563
Date (UTC)	12-Aug-2009
Time (UTC)	06:23
Platform	Not Applicable

File name	Package_for_kb972397_sc_1~31bf3856ad364e35~amd64~~6.0.2.0.mum
File version	Not Applicable
File size	1,705
Date (UTC)	12-Aug-2009
Time (UTC)	06:23
Platform	Not Applicable

File name	Package_for_kb972397_sc~31bf3856ad364e35~amd64~~6.0.2.0.mum
File version	Not Applicable
File size	1,713
Date (UTC)	12-Aug-2009
Time (UTC)	06:27
Platform	Not Applicable

File name	Package_for_kb972397_server_0~31bf3856ad364e35~amd64~~6.0.2.0.mum
File version	Not Applicable
File size	38,007
Date (UTC)	12-Aug-2009
Time (UTC)	06:20
Platform	Not Applicable

File name	Package_for_kb972397_server_1~31bf3856ad364e35~amd64~~6.0.2.0.mum
File version	Not Applicable
File size	1,709
Date (UTC)	12-Aug-2009
Time (UTC)	06:23
Platform	Not Applicable

File name	Package_for_kb972397_server~31bf3856ad364e35~amd64~~6.0.2.0.mum
File version	Not Applicable
File size	1,725
Date (UTC)	12-Aug-2009
Time (UTC)	06:27
Platform	Not Applicable

File name	Package_for_kb972397_winpesrv_0~31bf3856ad364e35~amd64~~6.0.2.0.mum
File version	Not Applicable
File size	18,296
Date (UTC)	12-Aug-2009
Time (UTC)	06:14
Platform	Not Applicable

File name	Package_for_kb972397_winpesrv~31bf3856ad364e35~amd64~~6.0.2.0.mum
File version	Not Applicable
File size	1,439
Date (UTC)	12-Aug-2009
Time (UTC)	06:27
Platform	Not Applicable

File name	Package_for_kb972397_winpe_0~31bf3856ad364e35~amd64~~6.0.2.0.mum
File version	Not Applicable
File size	18,932
Date (UTC)	12-Aug-2009
Time (UTC)	06:27
Platform	Not Applicable

File name	Package_for_kb972397_winpe~31bf3856ad364e35~amd64~~6.0.2.0.mum
File version	Not Applicable
File size	1,433
Date (UTC)	12-Aug-2009
Time (UTC)	06:27
Platform	Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

File name	Ia64_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6001.22492_none_03a675e6cce78d63.manifest
File version	Not Applicable
File size	125,128
Date (UTC)	11-Aug-2009
Time (UTC)	18:15
Platform	Not Applicable

File name	Ia64_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6002.22196_none_0590e8f6ca0a47e3.manifest
File version	Not Applicable
File size	125,128
Date (UTC)	11-Aug-2009
Time (UTC)	18:18
Platform	Not Applicable

File name	Ia64_microsoft-windows-installer-executable_31bf3856ad364e35_6.0.6001.22492_none_49ad6c879f7cb107.manifest
File version	Not Applicable
File size	6,359
Date (UTC)	11-Aug-2009
Time (UTC)	18:15
Platform	Not Applicable

File name	Ia64_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6001.22492_none_df0680d765325be7.manifest
File version	Not Applicable
File size	6,582
Date (UTC)	11-Aug-2009
Time (UTC)	18:18
Platform	Not Applicable

File name	Ia64_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6002.22196_none_e0f0f3e762551667.manifest
File version	Not Applicable
File size	6,582
Date (UTC)	11-Aug-2009
Time (UTC)	18:23
Platform	Not Applicable

File name	Ia64_microsoft-windows-installer-sip_31bf3856ad364e35_6.0.6001.22492_none_335bc0b631a71c41.manifest
File version	Not Applicable
File size	10,311
Date (UTC)	11-Aug-2009
Time (UTC)	18:14
Platform	Not Applicable

File name	Package_for_kb972397_sc_0~31bf3856ad364e35~ia64~~6.0.2.0.mum
File version	Not Applicable
File size	9,498
Date (UTC)	12-Aug-2009
Time (UTC)	06:11
Platform	Not Applicable

File name	Package_for_kb972397_sc_1~31bf3856ad364e35~ia64~~6.0.2.0.mum
File version	Not Applicable
File size	1,532
Date (UTC)	12-Aug-2009
Time (UTC)	06:11
Platform	Not Applicable

File name	Package_for_kb972397_sc~31bf3856ad364e35~ia64~~6.0.2.0.mum
File version	Not Applicable
File size	1,708
Date (UTC)	12-Aug-2009
Time (UTC)	06:11
Platform	Not Applicable

File name	Package_for_kb972397_server_0~31bf3856ad364e35~ia64~~6.0.2.0.mum
File version	Not Applicable
File size	8,936
Date (UTC)	12-Aug-2009
Time (UTC)	06:11
Platform	Not Applicable

File name	Package_for_kb972397_server_1~31bf3856ad364e35~ia64~~6.0.2.0.mum
File version	Not Applicable
File size	1,536
Date (UTC)	12-Aug-2009
Time (UTC)	06:11
Platform	Not Applicable

File name	Package_for_kb972397_server~31bf3856ad364e35~ia64~~6.0.2.0.mum
File version	Not Applicable
File size	1,720
Date (UTC)	12-Aug-2009
Time (UTC)	06:11
Platform	Not Applicable

File name	Package_for_kb972397_winpesrv_0~31bf3856ad364e35~ia64~~6.0.2.0.mum
File version	Not Applicable
File size	4,794
Date (UTC)	12-Aug-2009
Time (UTC)	06:11
Platform	Not Applicable

File name	Package_for_kb972397_winpesrv~31bf3856ad364e35~ia64~~6.0.2.0.mum
File version	Not Applicable
File size	1,435
Date (UTC)	12-Aug-2009
Time (UTC)	06:11
Platform	Not Applicable

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Applies to:

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Keywords: kb, kbexpertiseadvanced, kbautohotfix, kbfix, kbsurveynew, kbqfe, kbhotfixserver

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Article Info

Article ID	:	972397
Revision	:	2
Created on	:	9/20/2018
Published on	:	9/21/2018
Exists online	:	False
Views	:	478

Microsoft KB Archive Search

A hotfix for Windows Installer is available for Windows XP, Windows Server 2003, Windows Vista, and Windows Server 2008

Symptoms

Issue 1

Issue 2

Issue 3

Resolution

Hotfix information

Prerequisites

Restart requirement

Registry information

File information

Windows XP and Windows Server 2003 file information notes

For all supported x86-based versions of Windows XP Service Pack 3

For all supported x86-based versions of Windows Server 2003 Service Pack 2

For all supported x64-based versions of Windows Server 2003 Service Pack 2

For all supported Itanium-based versions of Windows Server 2003 Service Pack 2

Windows Vista and Windows Server 2008 file information notes

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

For all supported Itanium-based versions of Windows Server 2008

Status

More Information

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista

Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista

Additional files for all supported Itanium-based versions of Windows Server 2008

Applies to: