Service pack information
This problem was first corrected in Microsoft Office XP Service Pack 3.
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
- The optimized version of this hotfix is a post-Office XP
Service Pack 2 (SP-2) hotfix. To install the hotfix, you must have Office XP
SP-2 installed.
For
additional information about Office XP SP-2, click the following article number
to view the article in the Microsoft Knowledge Base: 325671
OFFXP: Overview of the Office XP Service Pack 2
- The optimized version of this hotfix requires Microsoft
Windows Installer 2.0 or later.
For additional information about the Windows
Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:
330537
OFFXP: Office XP Updates and
patches released after September 2002 may require Windows Installer
2.0
- The full-file version of this hotfix is also the
administrative version of this hotfix. You can install this version of the
hotfix with Office XP Service Pack 1 (SP-1). However, Microsoft has not tested
this fix on Office XP SP-1 to the same extent as on Office XP Service Pack 2
(SP-2). If you install this hotfix on a computer with Office XP SP-1 installed,
some file conflicts might occur. Microsoft supports this configuration, but
Microsoft does not recommend this configuration.
Restart information
You do not have to restart your computer after you apply this
hotfix.
Hotfix replacement information
This hotfix is replaced by Microsoft Office XP Service Pack 3.
For additional information about Office XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:
832671
Description of Microsoft Office XP Service Pack 3
Registry information
You must create or modify a registry key to use the hotfixes that
are contained in this package.
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
829766
XL2002: Mailbox and other printer-specific settings saved with Excel
file
831111 XL2002: Error when you open an Excel File in the Exchange Public Folder
Hotfix file information
This hotfix contains only those files that you must have to
correct the issues that this article lists. This hotfix may not contain all the
files that you must have to fully update a product to the latest
build.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
----------------------------------------------------------------------
06-Oct-2003 22:51 16,571,988 Excelff.msp (Full-File/Administrative)
06-Oct-2003 21:43 4,747,816 Excelop.msp (Optimized)
After the hotfix is installed, the global version of this fix has
the file attributes (or later) that are listed in the following table:
Date Time Version Size File name
-----------------------------------------------------
03-Oct-2003 01:08 10.0.5730.0 9,181,752 Excel.exe
Note For more information about installing this hotfix, see the
Readme.txt file that is included in the package.