Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. "There was an error contacting Bing Maps" error when you use the Bing Map app in Outlook Web App in Exchange Server 2013

"There was an error contacting Bing Maps" error when you use the Bing Map app in Outlook Web App in Exchange Server 2013

View products that this article applies to.

Symptoms

When you use Microsoft Outlook Web App to select a Bing Maps link in an email that includes a physical address in a Microsoft Exchange Server 2013 environment, the window of Bing Maps displays the following message:
We think we’ve found an address.
However, it changes to the following error message immediately:
There was an error contacting Bing Maps. Please try again later.

Note The Bing Maps app in Outlook Web App displays a map of a location when a contact or an email message includes a physical address.

↑ Back to the top

Cause

This issue occurs because of a timing issue that causes the script for the Bing Maps app to load unsuccessfully.

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

Keywords: kbfix, kbqfe, kbexpertiseinter, kbsurveynew, kb

↑ Back to the top

Article Info
Article ID : 3096978
Revision : 1
Created on : 1/7/2017
Published on : 9/21/2015
Exists online : False
Views : 377