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"There was an error contacting Bing Maps" error when you use the Bing Map app in Outlook Web App in Exchange Server 2013

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Symptoms

When you use Microsoft Outlook Web App to select a Bing Maps link in an email that includes a physical address in a Microsoft Exchange Server 2013 environment, the window of Bing Maps displays the following message:
We think we’ve found an address.
However, it changes to the following error message immediately:
There was an error contacting Bing Maps. Please try again later.

Note The Bing Maps app in Outlook Web App displays a map of a location when a contact or an email message includes a physical address.

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Cause

This issue occurs because of a timing issue that causes the script for the Bing Maps app to load unsuccessfully.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbfix, kbqfe, kbexpertiseinter, kbsurveynew, kb

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Article Info
Article ID : 3096978
Revision : 1
Created on : 1/7/2017
Published on : 9/21/2015
Exists online : False
Views : 480