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"A problem occurred" error when you access shared folders in Exchang Server 2013 mailbox by using Outlook Web App

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Symptoms

When you use Microsoft Exchange Server 2010 Outlook Web App to access shared folders that are shared from a Microsoft Exchange Server 2013 mailbox, you receive the following error message:
A problem occurred while you were trying to use your mailbox

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Cause

This issue occurs because a special mailbox property is not converted correctly to MAPI for Outlook Web App.

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Resolution

To fix this issue, install Cumulative Update 10 for Exchange Server 2013.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbqfe, kbsurveynew, kbexpertiseinter, kbfix, kb

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Article Info
Article ID : 3071776
Revision : 1
Created on : 1/7/2017
Published on : 9/15/2015
Exists online : False
Views : 358