Update Rollup 6 for System Center 2012 R2 Service Manager

Before the installation

Before you install this update, follow these steps.

Important This update rollup cannot be uninstalled after it is applied. To roll back the installation, you must perform a failure recovery operation for any component that fails.

1. Back up Service Manager, the Data Warehouse databases, the DW OLAP Cube database, and the encryption key.
2. Exit all Service Manager-related applications before you install this update. For example, exit the Service Manager console, the Self-Service Portal links, and the authoring tool.
3. Make sure that the Data Warehouse server has successfully synchronized with the Management server at least one time.
4. Make sure that the update is installed on the Service Manager components in the following order:
   • Data Warehouse server
   • Primary Management server
   • Secondary Management servers
   • All analyst consoles
   • Self-Service Portal

Note It is important to restart all the consoles as soon as the update has installed.

Installation

To install this update, follow these steps:

1. Download the update to a target folder. This update contains both the x86-based version and x64-based version. Download the appropriate version for your system.
2. Open the target folder, and then right-click one of the following files:
   • SCSM2012R2_CU_KB3039363_AMD64_7.5.3079.367.exe
   • SCSM2012R2_CU_KB3039363_i386_7.5.3079.367.exe
3. Click Run as administrator.
4. Accept the Microsoft Software License Terms, and then follow the steps in the installation wizard.
5. Disable all Active Directory connectors, and install SCSM2012R2_OD_KB3064088_AMD64_7.5.3079.402.exe on the primary management server.
6. Enable the Active Directory connectors that are disabled in previous step.

Verify the installation

To verify the successful installation of this update, follow these steps:

1. In Control Panel, open Programs and Features.
2. Click View Installed Updates.
3. The installation succeeded if the following is listed on your primary Management server:
   
   
   Hotfix for Microsoft System Center Service Manager(KB3099983)
   
   And the following is listed on your other servers
   
   
   Microsoft System Center Service 2012 R2 Service Manager (KB3063263)

After the installation

To resynchronize Operations Manager mount point data after you install this update, follow these steps:

1. Disable all the Operations Manager configuration item (CI) connectors in the Service Manager console.
2. In Windows PowerShell, check the current execution policy by running the following cmdlet:
   
   

   Get-ExecutionPolicy 

   
   
3. If the current execution policy is set to Restricted, set it to Remotesigned. To do this, run the following command:
   
   

   Set-ExecutionPolicy –force RemoteSigned 

   
   
4. Locate the following PowerShell script in your System Center 2012 R2 installation directory:
   
   
   OMCIConnector_SyncMetadata_UpdateTimestamp.ps1
   
   
   By default, you should find this file in the following location:
   
   
   C:\Program Files\Microsoft System Center 2012 R2\Service Manager\PowerShell
5. Run the following command from the Primary Management server:
   
   

   PowerShell .\OMCIConnector_SyncMetadata_UpdateTimestamp.ps1 

   
   
6. Revert the execution policy to the original value that it had in step 2.
7. Enable and synchronize the relevant Operations Manager CI connectors.
8. Make sure that all the mount point data is populated in Service Manager.

Configure the time-out period for Data Warehouse transform jobs

Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

After you install this update, the time-out for Data Warehouse transform jobs is now configurable by using the Windows registry. Also, the default time-out is increased to three hours (180 minutes). To override this setting, follow these steps:

1. Click Start, click Run, type regedit in the Open box, and then click OK.
2. Locate and then select the following registry subkey:
   
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\System Center\2010\Common\DAL
   
   
3. On the Edit menu, point to New, and then click DWORD (32-bit) Value.
4. Type SqlCommandTimeout, and then press Enter.
5. In the details pane, right-click SqlCommandTimeout, and then click Modify.
6. In the Value data box, type 1, and then click OK.
   
   Note This value is set in seconds. It can range from 0 to the "max integer" value of 2,147,483,647.
   
   
7. Exit Registry Editor.