Description of Update Rollup 5 for System Center 2012 R2 Service Manager

Before the installation

Before you apply this update, follow these steps:

1. Exit all Service Manager-related applications before you apply this update. For example, exit the Service Manager Console, the Self-Service Portal links, and the authoring tool.
2. Make sure that the Data Warehouse Server has successfully synchronized with the Management Server at least one time.
3. Make sure that the update is installed on the Service Manager components in the following order:
   1. Data Warehouse Server
   2. Primary Management Server
   3. Secondary Management Servers
   4. All analyst consoles
   5. Self-Service Portal

Note It is important to restart all the consoles as soon as the update has installed.

Installation

To install this update, follow these steps:

1. Download the update to a target folder. This update contains both the x86-based version and the x64-based version. Download the appropriate version for your system.
2. Open the target folder, and then right-click one of the following files:
   • SCSM2012R2_CU_KB3009517_AMD64_ 7.5.3079.315.exe
   • SCSM2012R2_CU_ KB3009517_i386_ 7.5.3079.315.exe
   
   
   
3. Click Run as administrator.
4. Accept the Microsoft Software License Terms, and then follow the steps in the installation wizard.

Verify the installation

To verify the successful installation of this update, follow these steps:

1. In Control Panel, open Programs and Features.
2. Click View Installed Updates.
3. If the following item is listed, the installation succeeded:
   
   
   Hotfix for Microsoft System Center Service Manager (SCSM2012R2_CU_ KB3009517)

After the installation

To resynchronize Operations Manager mount point data after you apply this update, follow these steps:

1. Disable all the Operations Manager configuration item (CI) connectors in the Service Manager console.
2. In Windows PowerShell, check the current execution policy by running the following cmdlet:
   
   
   Get-ExecutionPolicy
   
   
3. If the current execution policy is Restricted, set it to RemoteSigned by running the following command:
   
   
   Set-ExecutionPolicy –force RemoteSigned
   
   
4. Find the following Windows PowerShell script in your System Center 2012 R2 installation directory:
   
   
   OMCIConnector_SyncMetadata_UpdateTimestamp.ps1
   
   
   By default, you should find this file in the following location:
   
   
   C:\Program Files\Microsoft System Center 2012 R2\Service Manager\PowerShell
   
   
5. Run the following command from the Primary Management server:
   
   
   PowerShell .\OMCIConnector_SyncMetadata_UpdateTimestamp.ps1
   
   
6. Revert the execution policy to the original value that it had in step 2.
7. Enable and synchronize the relevant Operations Manager CI connectors.
8. Make sure that all the mount point data is populated in Service Manager.

Configure the time-out period for Data Warehouse Transform jobs

Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

After you apply this update, the time-out for Data Warehouse Transform jobs is now configurable with the Windows registry. Also, the default time-out is increased to 3 hours (180 minutes). To override this, follow these steps:

1. Click Start, click Run, type regedit in the Open box, and then click OK.
2. Locate and then select the following registry subkey:
   
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\System Center\2010\Common\DAL
   
   
3. On the Edit menu, point to New, and then click DWORD (32-bit) Value.
4. Type SqlCommandTimeout, and then press Enter.
5. In the Details pane, right-click SqlCommandTimeout, and then click Modify.
6. In the Value data box, type 1, and then click OK.
   
   Note The value is in seconds, and it can range from 0 to the max integer value, which is 2,147,483,647.
   
   
7. Exit Registry Editor.