Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. "The specified address is not recognized or does not exist" error message in an Exchange Server 2013 environment

"The specified address is not recognized or does not exist" error message in an Exchange Server 2013 environment

View products that this article applies to.

Symptoms

Assume that you deploy Unified Messaging (UM) in a Microsoft Exchange Server 2013 environment, and integrate the UM IP gateway with a Microsoft Lync Server 2013 environment. When you click a link in a missed call notification email in Microsoft Outlook, you receive the following error message in Lync client:
The specified address is not recognized or does not exist. Please verify the address and try again. If you do not know the correct syntax for this address, contact your support team.

↑ Back to the top

Cause

This issue occurs because the Uniform Resource Identifier (URI) parameter is hardcoded by the "tel:" prefix.

↑ Back to the top

Resolution

To prevent this issue, install the following update:
Cumulative Update 8 for Exchange Server 2013

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

More Information

For more information about the Lync 2013 command-line parameters, see Starting Lync from another application.

↑ Back to the top

Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

↑ Back to the top

Article Info
Article ID : 3036365
Revision : 1
Created on : 1/7/2017
Published on : 3/17/2015
Exists online : False
Views : 341