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AutodiscoverSelfTestProbe fails when external URL is not set for EWS virtual directory in Exchange Server 2013

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Symptoms

Assume that the ExternalURL property for the Exchange Web Services (EWS) virtual directory is not set in a Microsoft Exchange Server 2013 environment. In this situation, the Autodiscover.Protocol health set is unhealthy, and theAutodiscoverSelfTestProbe probe fails together with the following event:

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Resolution

To resolve this issue, install the following cumulative update:
2961810 Cumulative Update 6 for Exchange Server 2013

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about the Autodiscover.Protocol health set, go to the following Microsoft website:
General information about the Autodiscover.Protocol health set

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseadvanced, kb

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Article Info
Article ID : 2983426
Revision : 1
Created on : 1/7/2017
Published on : 8/26/2014
Exists online : False
Views : 329