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You cannot access the archive mailbox of a delegated user after enabling MAPI over HTTP

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You enable the MAPI over HTTP transport protocol in an environment that has Microsoft Exchange Server Cumulative Update 5 installed.
  • You have two users (user A and user B) in the environment. Both of their mailboxes have on-premises archive enabled.
  • You grant the Full Access permissions on user B to user A.
  • You log on to the mailbox of user A through Microsoft Outlook 2013 Service Pack 1.
In this scenario, you can see the primary mailbox of user B in the Outlook profile. However, his or her archive mailbox is not displayed there.

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Resolution

To resolve this issue, install the following cumulative update:
2961810 Cumulative Update 6 for Exchange Server 2013

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Cause

This issue occurs because the Autodiscover service returns an incorrect SMTP address of the archive mailbox of the delegated user when the Autodiscover request is sent from a MAPI over HTTP Outlook profile.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about how to enable the MAPI over HTTP protocol, go to the following Microsoft website:
General information about MAPI over HTTP
For more information about how to automatically map to any mailbox to which a user has the Full Access permissions, go to the following Microsoft website:
General information about Outlook auto-mapping with Full Access mailboxes

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2982759
Revision : 1
Created on : 1/7/2017
Published on : 8/27/2014
Exists online : False
Views : 343