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User isn’t redirected to a customized Help URL in Lync 2010

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Symptoms

Consider the following scenario:
  • You customize a Lync 2010 Help Menu in a Microsoft Lync Server 2010 environment.
  • A user signs in to a Lync 2010 client that has a cumulative update for Lync 2010 that is dated June 2012 or a later version installed.
  • The user clicks Lync Help F1 under Help.
In this scenario, the user is redirected to the following Microsoft webpage instead of the customized URL:
Lync 2010 Help

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Resolution

To resolve this issue, install the following cumulative update:
2842627 Description of the cumulative update package for Lync 2010: July 2013

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More Information

For more information about how to customize Lync 2010 Help Menu, go to the following Microsoft website:
How to customize Lync 2010 Help Menu
For more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:
2666338 A customized Lync 2010 Help URL does not work in Lync 2010
For more information about the cumulative update for Lync 2010 that is dated June 2012, click the following article number to view the article in the Microsoft Knowledge Base:
2701664 Description of the cumulative update package for Lync 2010: June 2012

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertisebeginner, kb

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Article Info
Article ID : 2861302
Revision : 1
Created on : 1/7/2017
Published on : 7/12/2013
Exists online : False
Views : 304