Consider the following scenario:
Additionally, the following error message is logged in the Application log in Event Viewer on an Exchange Server 2010 Client Access server:
- You have a server that is running Microsoft Exchange Server 2010.
- The name of a mailbox database on the server contains one or more of the following special characters: ():
- You install Microsoft Exchange Server 2010 Service Pack 2 (SP2).
- The System Attendant homeMDB attribute for a user points to the mailbox database that has special characters in the name.
- The user tries to access the Exchange Server 2010 SP2 mailbox.
Additionally, the following error message is logged in the Application log in Event Viewer on an Exchange Server 2010 Client Access server:
Log Name: Application
Source: MSExchange Common
Date: <Date>
Event ID: 4999
Task Category: General
Level: Error
Keywords: Classic
Description:
Watson report about to be sent for process id: <Process ID>, with parameters: E12, <Build Type>, <Version Number>, WS, M.Exchange.Diagnostics, M.E.D.RequestDetailsLoggerBase.SetBugdetSnapshotResourceInfo, System.IndexOutOfRangeException, <XXXX>, <Version Number>.
ErrorReportingEnabled: False
Log Name: Application
Source: ASP.NET 2.0.50727.0
Event ID: 1309
Task Category: Web Event
Level: Warning
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: <Date and Time>
Event time (UTC): <Date and Time>
Event ID: <ID>
Event sequence: <XX>
Event occurrence: <XX>
Event detail code: <XX>
Application information:
Application domain: /LM/W3SVC/1/ROOT/ EWS-X-XXXXXXXXXXXXXXXXXX
Trust level: Full
Application Virtual Path: /EWS
Application Path: <drive>:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\exchweb\EWS\
Machine name: <computer name>
Process information:
Process ID: <Process ID>
Process name: w3wp.exe
Account name: NT AUTHORITY\SYSTEM
Exception information:
Exception type: IndexOutOfRangeException
Exception message: Index was outside the bounds of the array.
Request information:
Request URL: https://<ClientAccessServerFQDN>:443/EWS/Exchange.asmx
Request path: /EWS/Exchange.asmx
User host address: <IP>
User: <User>
Is authenticated: True
Authentication Type: NTLM
Thread account name: NT AUTHORITY\SYSTEM
Thread information:
Thread ID: <XX>
Thread account name: NT AUTHORITY\SYSTEM
Is impersonating: False
Stack trace: at Microsoft.Exchange.Diagnostics.RequestDetailsLoggerBase.SetBugdetSnapshotResourceInfo(String budgetResourcesString)
at Microsoft.Exchange.Diagnostics.RequestDetailsLoggerBase.FetchThrottlingData()
at Microsoft.Exchange.Diagnostics.RequestDetailsLoggerBase.Commit()
at Microsoft.Exchange.Services.Global.Application_EndRequest(Object sender, EventArgs e)
at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
Source: MSExchange Common
Date: <Date>
Event ID: 4999
Task Category: General
Level: Error
Keywords: Classic
Description:
Watson report about to be sent for process id: <Process ID>, with parameters: E12, <Build Type>, <Version Number>, WS, M.Exchange.Diagnostics, M.E.D.RequestDetailsLoggerBase.SetBugdetSnapshotResourceInfo, System.IndexOutOfRangeException, <XXXX>, <Version Number>.
ErrorReportingEnabled: False
Log Name: Application
Source: ASP.NET 2.0.50727.0
Event ID: 1309
Task Category: Web Event
Level: Warning
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: <Date and Time>
Event time (UTC): <Date and Time>
Event ID: <ID>
Event sequence: <XX>
Event occurrence: <XX>
Event detail code: <XX>
Application information:
Application domain: /LM/W3SVC/1/ROOT/ EWS-X-XXXXXXXXXXXXXXXXXX
Trust level: Full
Application Virtual Path: /EWS
Application Path: <drive>:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\exchweb\EWS\
Machine name: <computer name>
Process information:
Process ID: <Process ID>
Process name: w3wp.exe
Account name: NT AUTHORITY\SYSTEM
Exception information:
Exception type: IndexOutOfRangeException
Exception message: Index was outside the bounds of the array.
Request information:
Request URL: https://<ClientAccessServerFQDN>:443/EWS/Exchange.asmx
Request path: /EWS/Exchange.asmx
User host address: <IP>
User: <User>
Is authenticated: True
Authentication Type: NTLM
Thread account name: NT AUTHORITY\SYSTEM
Thread information:
Thread ID: <XX>
Thread account name: NT AUTHORITY\SYSTEM
Is impersonating: False
Stack trace: at Microsoft.Exchange.Diagnostics.RequestDetailsLoggerBase.SetBugdetSnapshotResourceInfo(String budgetResourcesString)
at Microsoft.Exchange.Diagnostics.RequestDetailsLoggerBase.FetchThrottlingData()
at Microsoft.Exchange.Diagnostics.RequestDetailsLoggerBase.Commit()
at Microsoft.Exchange.Services.Global.Application_EndRequest(Object sender, EventArgs e)
at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)