Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

No IM notification is sent to the notification URI in Lync 2010

View products that this article applies to.

Symptoms

Consider the following scenario:

You deploy Enhanced 9-1-1 (E9-1-1) in a Microsoft Lync Server 2010 environment.
You configure a notification URI to receive IM notifications when emergency calls are made.
You assign the location policy for E9-1-1 to a Lync 2010 user.
The user makes an emergency call.

In this scenario, no IM notification is sent to the notification URI.

↑ Back to the top

Cause

This issue occurs because the location information from the client contains special XML characters. Therefore, the server cannot handle the XML message that is sent by the Lync 2010 client.

↑ Back to the top