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Inaccurate warning message during an instant message conversation in Lync 2010

View products that this article applies to.

Symptoms

Consider the following scenario:

User A and user B are Microsoft Lync 2010 users. The users are enabled to use Enterprise Voice.
User A and user B start an instant message conversation.
User A and user B start a video call in the conversation.
User A does not use the keyboard and mouse for several minutes.

In this scenario, user B receives a warning message that states user A is using a device that cannot receive IMs.

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