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The language of a Lync 2010 client resets to English

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Symptoms

Consider the following scenario:
  • User A logs on a computer as the local administrator.
  • User A installs the Microsoft Lync 2010 client and the Lync 2010 Multilingual User Interface Pack (MUI) by using one of the following two methods:
    • User A extracts the Windows Installer (.msi) file from the executable (.exe) installation file, and then install the .msi file by using the Msiexec.exe tool.
    • User A runs the.exe installation file.
  • User A configures the Lync 2010 client to start automatically when the computer starts, and then User A logs off.
  • User B is not the local administrator of the computer. The user logs on the computer and then the Lync 2010 client starts automatically.
  • User B changes the Lync 2010 client language in the General tab and then exits.
  • User B restarts the Lync 2010 client from the Start menu.
In this scenario, the Lync 2010 client language resets to English.

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Cause

This issue occurs because the Lync 2010 client starts repair mode after a different user sign in to the client. The repair mode resets the Lync 2010 client language to English.

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Resolution

To resolve this issue, install the following cumulative update:
2514982 Description of the cumulative update for Lync 2010: November 2011


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More Information

For more information about the command-line options of the msiexec tool, visit the following Microsoft website:
General information about the command-line options of the msiexec tool
For more information about the Lync 2010 setup, visit the following Microsoft website:
General information about the Lync 2010 setup
For more information about the IT-Managed installation of Lync 2010, visit the following Microsoft website:
General information about the IT-Managed installation of Lync 2010

 

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Keywords: kb, kbsurveynew, kbexpertisebeginner, kbhotfixrollup, kbfix, kbqfe

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Article Info
Article ID : 2607289
Revision : 2
Created on : 5/20/2020
Published on : 5/20/2020
Exists online : False
Views : 376