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  2. The Outlook.exe process is still running after you exit Outlook on a computer that has Lync 2010 installed and that is running Windows Vista

The Outlook.exe process is still running after you exit Outlook on a computer that has Lync 2010 installed and that is running Windows Vista

View products that this article applies to.

Symptoms

Consider the following scenario:  
  • You use Microsoft Lync 2010 and Microsoft Outlook on a computer that is running Windows Vista.
  • The tracing feature is turned off in Lync 2010.
  • You exit Outlook.
In this scenario, Windows Task Manager shows that the Outlook.exe process is still running. Additionally, you cannot start Outlook again unless you end the Outlook.exe process.

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Resolution

To resolve this issue, install the following cumulative update:

2496325 Description of the cumulative update package for Lync 2010: April 2011

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Workaround

To work around this issue, turn on the tracing feature in Lync 2010 by using the following Lync Server Management Shell cmdlet:

Set-CsClientPolicy -Identity client_policy_name -EnableTracing $true

Note The client_policy_name placeholder signifies “Global” unless the corresponding Lync 2010 client has a customized policy that uses a different name.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kbhotfixrollup, kb

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Article Info
Article ID : 2517754
Revision : 2
Created on : 9/21/2018
Published on : 9/21/2018
Exists online : False
Views : 365