Either of the following messages may be displayed immediately after moving
a user with the Move User feature of the Mail Network Administrator program
with version 3.1a of Microsoft Mail for AppleTalk Networks:
- When selecting a gateway recipient from the Personal Address Book
and clicking the Details button, the following error message
appears:
Unable to retrieve details for that item
- When mailing to a gateway recipient selected from the Personal
Address Book, the message is immediately returned undeliverable with
the following message:
Could not be delivered because the recipient(s) have been removed
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These problems occur if you extract and import users with the 3.1a Mail
Network Administrator program. More specifically, after extracting a user
with the 3.1a Network Administrator, Mail will not be able to retrieve
details for any gateway recipients added to the Personal Address Book of
that user. The details are lost in the transfer.
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Currently, there is no resolution to this problem other than having the
user re-create the gateway recipient in the Personal Address Book.
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Microsoft has confirmed this to be a problem in version 3.1a of Microsoft
Mail for AppleTalk Networks. This problem was corrected in version 3.1c.
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This only affects users who have manually added gateway recipients; it will
not affect gateway recipients created by the Network Manager.
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