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Mac Tool: Errors Saving Enclosures After Rebuild

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This article was previously published under Q99305

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Symptoms

When you attempt to save an enclosure attached to a message with version 3.1 of Microsoft Mail for AppleTalk Networks, the following error message may be displayed:
Couldn't write file.
The following error message also may be displayed when you transfer the mail message to a local folder:
Sorry, the server was unable to complete the transfer. Please try again.

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Cause

There is a known problem with rebuilding a Microsoft Mail Data file with the version 3.1a Mail Tools utility. After a rebuild takes place, the enclosures will not be accessible by the clients.

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Resolution

Discard the rebuilt Data file and rebuild the original Data file with the version 3.1 Mail Tools utility.

If the original Data file has been discarded, a backup should be used.

It is possible to rebuild the rebuilt file with Mail Tools version 3.1. This process may recover some of the enclosures.

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Status

Microsoft has confirmed this to be a problem in version 3.1a of Microsoft Mail for AppleTalk Networks. This problem was corrected in version 3.1c.

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Keywords: KB99305

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Article Info
Article ID : 99305
Revision : 2
Created on : 10/30/2006
Published on : 10/30/2006
Exists online : False
Views : 230