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The stapling gallery and the duplexing gallery do not appear in the printer settings in an Office application even if the printer supports these two features


View products that this article applies to.

Symptoms

You�click�Print�in one of the following Microsoft Office applications on a single processor computer:
  • Microsoft Word 2010
  • Microsoft Word 2013
  • Microsoft PowerPoint 2010
  • Microsoft PowerPoint 2013
  • Microsoft Excel 2010
  • Microsoft Excel 2013
In this situation, the stapling gallery and the duplexing gallery do not appear even if the printer supports these two features. Therefore, you do not know whether these two features are supported by the printer.

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Workaround

To work around this problem, follow these steps:
  1. On the File�tab, click�Print.
  2. Click Printer Properties.
If your printer supports stapling or duplexing, you can find these options in the Properties�dialog box.�You can change stapling or duplexing settings in this dialog box.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: KB983111, kbexpertiseinter, kbsurveynew, kbtshoot

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Article Info
Article ID : 983111
Revision : 3
Created on : 12/14/2012
Published on : 12/14/2012
Exists online : False
Views : 460