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  2. Some IP addresses on a network adapter are lost after you restart a computer that is running Windows Server 2008 or Windows Vista if the buffer being used on the network adapter becomes insufficient

Some IP addresses on a network adapter are lost after you restart a computer that is running Windows Server 2008 or Windows Vista if the buffer being used on the network adapter becomes insufficient

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You configure several IP addresses on a network adapter on a computer that is running Windows Server 2008 or Windows Vista.
  • You modify some IP addresses by using the Network Connections (Ncpa.cpl) GUI tool or the Netsh.exe command-line tool. For example, you add, remove, or change some IP addresses.
  • One of the following actions occurs:
    • You restart the computer.
    • The network adapter is disabled and then re-enabled.
In this scenario, some other IP addresses on the network adapter are lost. This issue causes some network connectivity problems.

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Cause

This issue occurs because the IPAddress registry entries at the following location are incorrectly overwritten by a newly added IP address instead of the whole list of IP addresses:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Tcpip\Parameters\Interfaces\<GUID>
Note <GUID> is a placeholder for the GUID of the network adapter that is encountering the issue.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791� How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849� How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 0 . 20xxxWindows VistaRTMLDR
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tcpipreg.sys6.0.6002.2245231,23222-Jul-201013:53x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tcpipreg.sys6.0.6002.2245240,44822-Jul-201014:10x64
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tcpipreg.sys6.0.6002.2245280,89622-Jul-201013:54IA-64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about the Netsh commands for interface IP, visit the following Microsoft website:
General information about the Netsh commands for interface IP
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684� Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File namePackage_1_for_kb982931~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,452
Date (UTC)22-Jul-2010
Time (UTC)22:46
PlatformNot Applicable
File namePackage_2_for_kb982931~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,290
Date (UTC)22-Jul-2010
Time (UTC)22:46
PlatformNot Applicable
File namePackage_3_for_kb982931~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,290
Date (UTC)22-Jul-2010
Time (UTC)22:46
PlatformNot Applicable
File namePackage_for_kb982931_client_2~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,693
Date (UTC)22-Jul-2010
Time (UTC)22:46
PlatformNot Applicable
File namePackage_for_kb982931_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)22-Jul-2010
Time (UTC)22:46
PlatformNot Applicable
File namePackage_for_kb982931_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,689
Date (UTC)22-Jul-2010
Time (UTC)22:46
PlatformNot Applicable
File namePackage_for_kb982931_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)22-Jul-2010
Time (UTC)22:46
PlatformNot Applicable
File namePackage_for_kb982931_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,693
Date (UTC)22-Jul-2010
Time (UTC)22:46
PlatformNot Applicable
File namePackage_for_kb982931_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)22-Jul-2010
Time (UTC)22:46
PlatformNot Applicable
File nameX86_bd5f15a674144f4342f3f05d3e219222_31bf3856ad364e35_6.0.6002.22452_none_1641a2503c91db33.manifest
File versionNot Applicable
File size717
Date (UTC)22-Jul-2010
Time (UTC)22:46
PlatformNot Applicable
File nameX86_microsoft-windows-l..istry-support-tcpip_31bf3856ad364e35_6.0.6002.22452_none_885941161bd79cc7.manifest
File versionNot Applicable
File size4,845
Date (UTC)22-Jul-2010
Time (UTC)16:23
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_e36ee00d049d06027ae4d0016039fafd_31bf3856ad364e35_6.0.6002.22452_none_41f73230a5210754.manifest
File versionNot Applicable
File size721
Date (UTC)22-Jul-2010
Time (UTC)22:47
PlatformNot Applicable
File nameAmd64_microsoft-windows-l..istry-support-tcpip_31bf3856ad364e35_6.0.6002.22452_none_e477dc99d4350dfd.manifest
File versionNot Applicable
File size5,122
Date (UTC)22-Jul-2010
Time (UTC)16:33
PlatformNot Applicable
File namePackage_1_for_kb982931~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,470
Date (UTC)22-Jul-2010
Time (UTC)22:47
PlatformNot Applicable
File namePackage_2_for_kb982931~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,306
Date (UTC)22-Jul-2010
Time (UTC)22:47
PlatformNot Applicable
File namePackage_3_for_kb982931~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,306
Date (UTC)22-Jul-2010
Time (UTC)22:47
PlatformNot Applicable
File namePackage_for_kb982931_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,705
Date (UTC)22-Jul-2010
Time (UTC)22:47
PlatformNot Applicable
File namePackage_for_kb982931_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)22-Jul-2010
Time (UTC)22:47
PlatformNot Applicable
File namePackage_for_kb982931_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,701
Date (UTC)22-Jul-2010
Time (UTC)22:47
PlatformNot Applicable
File namePackage_for_kb982931_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)22-Jul-2010
Time (UTC)22:47
PlatformNot Applicable
File namePackage_for_kb982931_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,705
Date (UTC)22-Jul-2010
Time (UTC)22:47
PlatformNot Applicable
File namePackage_for_kb982931_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)22-Jul-2010
Time (UTC)22:47
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_ea69e329cae1d0789afaa193b13f71b0_31bf3856ad364e35_6.0.6002.22452_none_846759a2d7e20ef8.manifest
File versionNot Applicable
File size719
Date (UTC)22-Jul-2010
Time (UTC)22:46
PlatformNot Applicable
File nameIa64_microsoft-windows-l..istry-support-tcpip_31bf3856ad364e35_6.0.6002.22452_none_885ae50c1bd5a5c3.manifest
File versionNot Applicable
File size5,118
Date (UTC)22-Jul-2010
Time (UTC)15:59
PlatformNot Applicable
File namePackage_1_for_kb982931~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size2,132
Date (UTC)22-Jul-2010
Time (UTC)22:46
PlatformNot Applicable
File namePackage_2_for_kb982931~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size2,132
Date (UTC)22-Jul-2010
Time (UTC)22:46
PlatformNot Applicable
File namePackage_for_kb982931_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,529
Date (UTC)22-Jul-2010
Time (UTC)22:46
PlatformNot Applicable
File namePackage_for_kb982931_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)22-Jul-2010
Time (UTC)22:46
PlatformNot Applicable
File namePackage_for_kb982931_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,533
Date (UTC)22-Jul-2010
Time (UTC)22:46
PlatformNot Applicable
File namePackage_for_kb982931_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)22-Jul-2010
Time (UTC)22:46
PlatformNot Applicable

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Keywords: kbsurveynew, kbqfe, kbHotfixServer, kbexpertiseinter, kbautohotfix, kbfix, KB982931

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Article Info
Article ID : 982931
Revision : 5
Created on : 9/7/2011
Published on : 9/7/2011
Exists online : False
Views : 347