Internet Explorer Performance

Microsoft Professional Advisory Services is a support option that provides short-term, proactive, consultative support beyond break-fix product maintenance needs. This includes working with the same technician for assistance with issues like product migration, code review, or new program development and is a remote, phone-based support option. This service is typically used for shorter engagements, and is designed for developers and IT professionals who do not require the traditional onsite consulting or sustained account management services that are available from other Microsoft support options.

For additional information on Microsoft Advisory Services, including on how to engage, refer to this Microsoft web page:

http://support.microsoft.com/gp/AdvisoryService

This Advisory Services scenario is designed to assist customers who need general guidance in improving the performance of their web application when running inside Internet Explorer.

Microsoft can provide Performance Tuning services for your web applications that are experiencing client-side performance issues such as slow loading of web pages when running in Internet Explorer.

The deliverables include assisting customers in investigating client-side performance bottlenecks and exploring opportunities for improvements in the areas of Script execution, HTML/DOM parsing, CSS rule processing and HTTP Performance related to caching and compression.Any request for a new branch office or remote site setup or deployment of ISA or TMG will be supported as ADVISORY by CSS. If the customer has already setup and configured ISA or TMG in a working, non-test environment connecting to a remote site or branch office handling user load and no new variables have been introduced then support would be provided as break-fix and addressed in a non-advisory case.

Statement of Work for this Scenario:

Performance Optimization of web application for Internet Explorer

Included with Scope

• Discussing architectural changes from Internet Explorer 7 to 8 that improve the performance of web sites.
• Investigating performance bottlenecks in HTML/DOM manipulation and CSS rule processing.
• Assistance with Script debugging and profiling to identify code inefficiencies.
• Discussing best practices and providing general guidance on optimizing script performance.
• Discussing best practices and providing recommendations for improving HTTP performance.

Out of Scope

• This deliverable will not include investigating third-party code in the web application.
• This deliverable will not include investigating performance bottle necks occurring due to an Internet Explorer add-on such as an Activex control, BHO, Toolbar e.t.c.

Scoping Questions

• Are you experiencing slow loading of web pages in your web application? If yes, continue
• Are you engaging Microsoft for interactive assistance with a support engineer or are you explicitly looking for Microsoft to provide general documentation on best practices? If yes, continue
• Do you get the desired performance in Internet Explorer 8?
• Do you get the desired performance when you run your application in Internet Explorer �No Add-ons� mode?
• How many web pages in the application are affected?