To resolve this issue if you are a volume user, and you encounter this error, contact your system administrator, and let them know which error you are receiving.
If you are a volume admin, use one of the following two methods to resolve this issue, as appropriate for your situation.
Method 1: Register a DNS server in the network properties, and test name resolution
To resolve this problem, you must resolve any client connectivity issues to a Domain Name System (DNS) server. To help determine the problem, follow these steps:
- On the client that receives the error, open a command prompt, type the following command, and then press ENTER:
ipconfig /all
- Verify that the assigned IP address, subnet mask, DNS server, and default gateway are set with the correct values for your environment.
- Verify basic IP connectivity to the DNS server by using the PING command. To do this, use the address of the DNS server (DNS_server_IP_address) from step 1, and at a command prompt, type the following command, and then press ENTER:
ping DNS_server_IP_address
If connectivity to the DNS server is failing, then use the following Microsoft TechNet article as a guide to additional troubleshooting:
After you resolve the connectivity issues to the DNS server, have the users try again to activate Office 2010.
Method 2: Use a multiple activation key and telephone-based activation
If you do not have a DNS server that is connected to the network, you can switch to a multiple activation key (MAK) product key to activate your volume license installation through a telephone proxy activation. If you are using MSDN media or TechNet media, you must change the product key to the MAK product key that is provided by this method by using the Volume Activation Management Tool (VAMT) 2.0.
For more information about how to perform a MAK proxy activation, visit the following TechNet article: