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Internet Explorer 8 may crash intermittently if you enable SmartScreen Filter


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Symptoms

On a computer that has Windows Internet Explorer 8 installed, you enable SmartScreen Filter for Internet Explorer.�When you try to browse some webpages, Internet Explorer 8 may crash intermittently.

When this issue occurs, the following event is logged in the Application log. This error indicates that the crash occurs in the Mshtml.dll module.
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Description: Faulting application iexplore.exe, version <version number>, faulting module mshtml.dll, version <version number>, fault address <address>.

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Resolution

Security update information

To resolve this problem, install the most recent cumulative security update for Windows Internet Explorer. To do this, visit the following Microsoft website: � For more technical information about the most recent cumulative security update for Windows Internet Explorer, visit the following Microsoft website: Notes
  • This update was first included in security update 982381 (MS10-035). For more information, click the following article number to view the article in the Microsoft Knowledge Base: �

    982381� MS10-035: Cumulative security update for Internet Explorer
  • This�security update supplements the following fix in which the issue was partially addressed:�

    980344� � Internet Explorer 8 may crash intermittently if you enable the SmartScreen Filter after you install security update 976325

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More information

For more information about how to enable SmartScreen Filter, click the following article number to view the article in the Microsoft Knowledge Base:
930168 � How to turn the Internet Explorer Phishing Filter or the SmartScreen Filter on or off

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Keywords: KB982087, kbprb, kbsurveynew, kbexpertiseinter, kbqfe

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Article Info
Article ID : 982087
Revision : 4
Created on : 2/3/2011
Published on : 2/3/2011
Exists online : False
Views : 237