Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

Internet Explorer 8 may crash intermittently if you enable SmartScreen Filter


View products that this article applies to.

Symptoms

On a computer that has Windows Internet Explorer 8 installed, you enable SmartScreen Filter for Internet Explorer.�When you try to browse some webpages, Internet Explorer 8 may crash intermittently.

When this issue occurs, the following event is logged in the Application log. This error indicates that the crash occurs in the Mshtml.dll module.
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Description: Faulting application iexplore.exe, version <version number>, faulting module mshtml.dll, version <version number>, fault address <address>.

↑ Back to the top


Resolution

Security update information

To resolve this problem, install the most recent cumulative security update for Windows Internet Explorer. To do this, visit the following Microsoft website: � For more technical information about the most recent cumulative security update for Windows Internet Explorer, visit the following Microsoft website: Notes
  • This update was first included in security update 982381 (MS10-035). For more information, click the following article number to view the article in the Microsoft Knowledge Base: �

    982381� MS10-035: Cumulative security update for Internet Explorer
  • This�security update supplements the following fix in which the issue was partially addressed:�

    980344� � Internet Explorer 8 may crash intermittently if you enable the SmartScreen Filter after you install security update 976325

↑ Back to the top


More information

For more information about how to enable SmartScreen Filter, click the following article number to view the article in the Microsoft Knowledge Base:
930168 � How to turn the Internet Explorer Phishing Filter or the SmartScreen Filter on or off

↑ Back to the top


Keywords: KB982087, kbprb, kbsurveynew, kbexpertiseinter, kbqfe

↑ Back to the top

Article Info
Article ID : 982087
Revision : 4
Created on : 2/3/2011
Published on : 2/3/2011
Exists online : False
Views : 335