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Software installation fails when you use Windows Installer 4.5 in Windows Vista or in Windows Server 2008

View products that this article applies to.

Symptoms

You have Windows Installer 4.5 installed on a computer that is running Windows Vista or Windows Server 2008. When you try to use Windows Installer 4.5 to install some software, the Msi.dll module stops responding. Therefore, you cannot install the software.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 SP2
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.0.600 0 . 21xxxWindows VistaRTMLDR
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxx version number.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Msi.dll4.5.6000.212442,251,77623-Mar-201016:05x86
Msimsg.dll4.5.6000.212442,56023-Mar-201012:53x86
Msi.dll4.5.6001.226602,242,56023-Mar-201016:01x86
Msimsg.dll4.5.6001.226602,56023-Mar-201014:15x86
Msi.dll4.5.6002.223702,243,58423-Mar-201016:58x86
Msimsg.dll4.5.6002.223702,56023-Mar-201014:40x86
Msiexec.exe4.5.6000.2124473,21623-Mar-201014:06x86
Msiexec.exe4.5.6001.2266073,21623-Mar-201014:15x86
Msihnd.dll4.5.6000.21244332,80023-Mar-201016:05x86
Msihnd.dll4.5.6001.22660332,80023-Mar-201016:01x86
Msihnd.dll4.5.6002.22370332,80023-Mar-201016:58x86
Msisip.dll4.5.6000.2124416,38423-Mar-201016:05x86
Msisip.dll4.5.6001.2266016,38423-Mar-201016:01x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Msi.dll4.5.6000.212443,135,48823-Mar-201016:15x64
Msimsg.dll4.5.6000.212442,56023-Mar-201012:55x64
Msi.dll4.5.6001.226603,110,91223-Mar-201016:21x64
Msimsg.dll4.5.6001.226602,56023-Mar-201014:33x64
Msi.dll4.5.6002.223703,111,93623-Mar-201017:06x64
Msimsg.dll4.5.6002.223702,56023-Mar-201014:54x64
Msiexec.exe4.5.6000.21244125,44023-Mar-201014:27x64
Msiexec.exe4.5.6001.22660125,44023-Mar-201014:33x64
Msihnd.dll4.5.6000.21244503,29623-Mar-201016:15x64
Msihnd.dll4.5.6001.22660503,29623-Mar-201016:21x64
Msihnd.dll4.5.6002.22370503,29623-Mar-201017:06x64
Msisip.dll4.5.6000.2124422,52823-Mar-201016:15x64
Msisip.dll4.5.6001.2266022,52823-Mar-201016:21x64
For all supported IA-64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Msi.dll4.5.6001.226605,938,17623-Mar-201015:52IA-64
Msimsg.dll4.5.6001.226602,56023-Mar-201014:20IA-64
Msi.dll4.5.6002.223705,938,68823-Mar-201016:59IA-64
Msimsg.dll4.5.6002.223702,56023-Mar-201014:45IA-64
Msiexec.exe4.5.6001.22660236,54423-Mar-201014:20IA-64
Msihnd.dll4.5.6001.226601,085,95223-Mar-201015:52IA-64
Msihnd.dll4.5.6002.223701,085,95223-Mar-201016:59IA-64
Msisip.dll4.5.6001.2266056,32023-Mar-201015:52IA-64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
File nameX86_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6000.21244_none_01f67d82cf98cad8.manifest
File version
File size125,087
Date (UTC)23-Mar-2010
Time (UTC)17:41
PlatformNot applicable
File nameX86_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6001.22660_none_03c344ecccd2f834.manifest
File version
File size125,087
Date (UTC)23-Mar-2010
Time (UTC)17:43
PlatformNot applicable
File nameX86_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6002.22370_none_059ee6e8ca016949.manifest
File version
File size125,087
Date (UTC)23-Mar-2010
Time (UTC)18:57
PlatformNot applicable
File nameX86_microsoft-windows-installer-executable_31bf3856ad364e35_6.0.6000.21244_none_47fd7423a22dee7c.manifest
File version
File size6,348
Date (UTC)23-Mar-2010
Time (UTC)17:40
PlatformNot applicable
File nameX86_microsoft-windows-installer-executable_31bf3856ad364e35_6.0.6001.22660_none_49ca3b8d9f681bd8.manifest
File version
File size6,348
Date (UTC)23-Mar-2010
Time (UTC)17:43
PlatformNot applicable
File nameX86_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6000.21244_none_dd56887367e3995c.manifest
File version
File size6,566
Date (UTC)23-Mar-2010
Time (UTC)17:43
PlatformNot applicable
File nameX86_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6001.22660_none_df234fdd651dc6b8.manifest
File version
File size6,566
Date (UTC)23-Mar-2010
Time (UTC)17:46
PlatformNot applicable
File nameX86_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6002.22370_none_e0fef1d9624c37cd.manifest
File version
File size6,566
Date (UTC)23-Mar-2010
Time (UTC)19:00
PlatformNot applicable
File nameX86_microsoft-windows-installer-sip_31bf3856ad364e35_6.0.6000.21244_none_31abc852345859b6.manifest
File version
File size10,304
Date (UTC)23-Mar-2010
Time (UTC)17:40
PlatformNot applicable
File nameX86_microsoft-windows-installer-sip_31bf3856ad364e35_6.0.6001.22660_none_33788fbc31928712.manifest
File version
File size10,304
Date (UTC)23-Mar-2010
Time (UTC)17:42
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
File nameAmd64_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6000.21244_none_5e15190687f63c0e.manifest
File version
File size125,169
Date (UTC)23-Mar-2010
Time (UTC)17:32
PlatformNot applicable
File nameAmd64_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6001.22660_none_5fe1e0708530696a.manifest
File version
File size125,169
Date (UTC)23-Mar-2010
Time (UTC)18:03
PlatformNot applicable
File nameAmd64_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6002.22370_none_61bd826c825eda7f.manifest
File version
File size125,169
Date (UTC)23-Mar-2010
Time (UTC)18:44
PlatformNot applicable
File nameAmd64_microsoft-windows-installer-executable_31bf3856ad364e35_6.0.6000.21244_none_a41c0fa75a8b5fb2.manifest
File version
File size6,370
Date (UTC)23-Mar-2010
Time (UTC)17:31
PlatformNot applicable
File nameAmd64_microsoft-windows-installer-executable_31bf3856ad364e35_6.0.6001.22660_none_a5e8d71157c58d0e.manifest
File version
File size6,370
Date (UTC)23-Mar-2010
Time (UTC)18:02
PlatformNot applicable
File nameAmd64_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6000.21244_none_397523f720410a92.manifest
File version
File size6,604
Date (UTC)23-Mar-2010
Time (UTC)17:34
PlatformNot applicable
File nameAmd64_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6001.22660_none_3b41eb611d7b37ee.manifest
File version
File size6,604
Date (UTC)23-Mar-2010
Time (UTC)18:06
PlatformNot applicable
File nameAmd64_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6002.22370_none_3d1d8d5d1aa9a903.manifest
File version
File size6,604
Date (UTC)23-Mar-2010
Time (UTC)18:47
PlatformNot applicable
File nameAmd64_microsoft-windows-installer-sip_31bf3856ad364e35_6.0.6000.21244_none_8dca63d5ecb5caec.manifest
File version
File size10,318
Date (UTC)23-Mar-2010
Time (UTC)17:31
PlatformNot applicable
File nameAmd64_microsoft-windows-installer-sip_31bf3856ad364e35_6.0.6001.22660_none_8f972b3fe9eff848.manifest
File version
File size10,318
Date (UTC)23-Mar-2010
Time (UTC)18:02
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
File nameIa64_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6001.22660_none_03c4e8e2ccd10130.manifest
File version
File size125,128
Date (UTC)23-Mar-2010
Time (UTC)17:15
PlatformNot applicable
File nameIa64_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6002.22370_none_05a08adec9ff7245.manifest
File version
File size125,128
Date (UTC)23-Mar-2010
Time (UTC)18:24
PlatformNot applicable
File nameIa64_microsoft-windows-installer-executable_31bf3856ad364e35_6.0.6001.22660_none_49cbdf839f6624d4.manifest
File version
File size6,359
Date (UTC)23-Mar-2010
Time (UTC)17:15
PlatformNot applicable
File nameIa64_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6001.22660_none_df24f3d3651bcfb4.manifest
File version
File size6,582
Date (UTC)23-Mar-2010
Time (UTC)17:18
PlatformNot applicable
File nameIa64_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6002.22370_none_e10095cf624a40c9.manifest
File version
File size6,582
Date (UTC)23-Mar-2010
Time (UTC)18:28
PlatformNot applicable
File nameIa64_microsoft-windows-installer-sip_31bf3856ad364e35_6.0.6001.22660_none_337a33b23190900e.manifest
File version
File size10,311
Date (UTC)23-Mar-2010
Time (UTC)17:14
PlatformNot applicable

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Keywords: kbprb, kbsurveynew, kbautohotfix, kbexpertiseinter, kbqfe, kbfix, kbhotfixserver, KB981929

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Article Info
Article ID : 981929
Revision : 1
Created on : 4/23/2010
Published on : 4/23/2010
Exists online : False
Views : 583