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"0x81000015" error message when you back up files in Windows 7

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Symptoms

When you back up files using Windows Backup on a computer that is running Windows 7, the backup fails and you receive the following error message:
0x81000015

Windows Backup could not create a zip file. This could be because the drive that Windows is installed on does not have enough space or it could be a temporary error. Make sure you have at least <size> MB of free space and try again.
This problem occurs if you have one of the following third-party software programs installed on the computer:
  • Carbonite backup utility
  • IDrive applications
  • StuffIt
Note This problem may also occur if you have installed some other third-party software programs that monitor .zip files.

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Cause

This problem is caused because of conflicts between Windows Backup and third-party software programs that are associated with .zip files.

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Workaround

To work around this problem, use one of the following workarounds before you run Windows Backup:
  • If you have Carbonite backup utility installed, disable the utility.
  • If you have IDrive applications installed, disable the applications.
  • If you have StuffIt installed, remove .zip associations from StuffIt.
  • If you are running other third-party software programs that are associated with .zip file, disable the programs.
Note You can re-enable the third-party software after the backup is completed.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kb, consumerwin7track, kbtshoot, kbexpertisebeginner, kbsurveynew, kbprb

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Article Info
Article ID : 981908
Revision : 1
Created on : 1/7/2017
Published on : 9/23/2011
Exists online : False
Views : 217