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The splash screen stays open longer than usual when you try to start Excel on a computer that has the .NET Framework 3.5 SP1 installed

View products that this article applies to.

Symptoms

You install and then enable the PowerPivot for Excel add-in on a computer that has the Microsoft .NET Framework 3.5 Service Pack (SP) 1 or .NET Framework 2.0 SP 2 installed. When you try to start Microsoft Excel, the splash screen intermittently stays open longer than usual when the following content is displayed:


Note<x> represents the number that represents the order in which PowerPivot is displayed among the Excel add-ins. <y> represents the total number of add-ins in Excel.

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Resolution

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have the .NET Framework 3.5 SP 1 or .NET Framework 2.0 SP 2 installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix if affected files are not being used.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Mscorlib.dll2.0.50727.50084,550,65629-Mar-201022:28x86
Mscorwks.dll2.0.50727.50085,822,28830-Mar-201022:27x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Mscorlib.dll2.0.50727.50084,567,04029-Mar-201022:27x64
Mscorwks.dll2.0.50727.500810,052,43230-Mar-201022:26x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Mscorlib.dll2.0.50727.50084,009,98429-Mar-201022:26IA-64
Mscorwks.dll2.0.50727.500820,186,96030-Mar-201022:25IA-64
For all supported x86-based versions of Windows Vista and of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Mscorlib.dll2.0.50727.44704,550,65611-Aug-201011:42x86
Mscordacwks.dll2.0.50727.4470989,01611-Aug-201011:41x86
Mscorwks.dll2.0.50727.44705,819,72811-Aug-201011:42x86
Sos.dll2.0.50727.4470388,93611-Aug-201011:42x86
For all supported x64-based versions of Windows Vista and of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Mscorlib.dll2.0.50727.44704,567,04011-Aug-201011:42x64
Mscorlib.dll2.0.50727.44704,550,65611-Aug-201011:42x86
Mscordacwks.dll2.0.50727.44701,758,55211-Aug-201011:41x64
Mscordacwks.dll2.0.50727.4470989,01611-Aug-201011:41x86
Mscorwks.dll2.0.50727.447010,053,45611-Aug-201011:42x64
Mscorwks.dll2.0.50727.44705,819,72811-Aug-201011:42x86
Sos.dll2.0.50727.4470485,19211-Aug-201011:42x64
Sos.dll2.0.50727.4470388,93611-Aug-201011:42x86
For all supported IA-64-based versions of Windows Vista and of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Mscorlib.dll2.0.50727.44704,009,98411-Aug-201011:42IA-64
Mscorlib.dll2.0.50727.44704,550,65611-Aug-201011:42x86
Mscordacwks.dll2.0.50727.44703,085,14411-Aug-201011:41IA-64
Mscordacwks.dll2.0.50727.4470989,01611-Aug-201011:41x86
Mscorwks.dll2.0.50727.447020,176,20811-Aug-201011:42IA-64
Mscorwks.dll2.0.50727.44705,819,72811-Aug-201011:42x86
Sos.dll2.0.50727.4470872,77611-Aug-201011:42IA-64
Sos.dll2.0.50727.4470388,93611-Aug-201011:42x86
For all supported x86-based versions of Windows Server 2000, of Windows Server 2003, and of Windows XP 
File nameFile versionFile sizeDateTimePlatform
Mscordacwks.dll2.0.50727.4444989,01625-Mar-201005:39x86
Mscorlib.dll2.0.50727.44444,550,65625-Mar-201005:39x86
Mscorwks.dll2.0.50727.44445,819,72825-Mar-201005:39x86
Sos.dll2.0.50727.4444388,93625-Mar-201005:39x86
System.dll2.0.50727.44443,186,68825-Mar-201005:39x86
For all supported x64-based versions of Windows Server 2000, of Windows Server 2003, and of Windows XP 
File nameFile versionFile sizeDateTimePlatform
Mscordacwks.dll2.0.50727.44441,758,55224-Mar-201023:13x64
Mscorlib.dll2.0.50727.44444,567,04024-Mar-201023:07x64
Mscorwks.dll2.0.50727.444410,062,16024-Mar-201023:11x64
Sos.dll2.0.50727.4444485,19224-Mar-201023:09x64
System.dll2.0.50727.44443,186,68825-Mar-201005:11x86
For all supported IA-64-based versions of Windows Server 2000, of Windows Server 2003, and of Windows XP 
File nameFile versionFile sizeDateTimePlatform
Mscordacwks.dll2.0.50727.44443,085,14425-Mar-201001:23IA-64
Mscorlib.dll2.0.50727.44444,009,98425-Mar-201001:21IA-64
Mscorwks.dll2.0.50727.444420,175,18425-Mar-201001:17IA-64
Sos.dll2.0.50727.4444872,77625-Mar-201001:20IA-64
System.dll2.0.50727.44443,186,68825-Mar-201005:39IA-64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbhotfixdev, kbnotautohotfix, kbexpertiseadvanced, kbsurveynew, kbqfe, kbhotfixserver, kb

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Article Info
Article ID : 981574
Revision : 2
Created on : 9/26/2018
Published on : 9/26/2018
Exists online : False
Views : 453