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Microsoft Dynamics NAV Commerce Gateway automatically uses IPv6 if available and does not communicate with components that bind to IPv4

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RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION THAT IS CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED TO SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.

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This article applies to Microsoft Dynamics NAV for all countries and all language locales.

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Symptoms

If Commerce Gateway Request Server (CGRS) is installed on a computer that runs Windows 2008 where IPv6 is available, it will automatically use the IPv6 protocol. In a mixed environment where other components, for example Navision Application Server (NAS) is running on computers that only have IPv4 available, this would mean the CGRS would be unable to communicate with these other components.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:

Partners
https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+Contacts
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.


If you click Cancel, the download process stops.



How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, follow these steps.
File nameFile versionFile sizeDateTimePlatform
Tcpcom.dll5.0.0.063,31225-Mar-201021:08x86
Tcpcom_config.xmlNot Applicable68003-Mar-201021:32Not Applicable
Note Typically, these files are installed in the following directory:
Typically, the Tcpcom.dll file is installed in the following directory:

To replace the existing files, follow these steps:
  1. Click Start, click Run, type C:\WINDOWS\assembly\GAC_MSIL\TCPCom\TCPCOM_Version, and then click OK.



    Note You cannot open this folder by using Windows Explorer. You must use the command prompt to open this folder.
  2. Copy the files that you downloaded.
  3. Paste the files that you downloaded into the folder that you opened in step 1.
  4. In the Confirm File Replace dialog box, click Yes to overwrite the existing files in this folder.

Prerequisites

You must have Microsoft Dynamics NAV 5.0 installed to apply this hotfix.

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Status

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbmbscommercegateway, kbqfe, kbexpertiseadvanced, kbexpertiseinter, kbexpertisebeginner, kbnoloc, kbsurveynew, kbmbspartner, kbmbsmigrate, kb, kbhotfixserver, kbautohotfix, kbmbsquickpub

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Article Info
Article ID : 981481
Revision : 2
Created on : 1/31/2017
Published on : 1/31/2017
Exists online : False
Views : 343