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You may be unable to connect to a network by using a 3G modem after you remove the 3G modem in Windows 7 or in Windows Server 2008 R2


View products that this article applies to.

Symptoms

On a computer that is running Windows 7 or Windows Server 2008 R2, you successfully create a dial-up network connection by using a 3G modem. You remove and then reattach the 3G modem. However, you may be unable to connect to network by using the 3G modem again.

When the issue occurs, you find that the Remote Access Connection Manager (Rasmans.dll) service stops.

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Cause

This issue occurs because of a timing issue in the Rasmans.dll service after a 3G modem is removed.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rasmans.dll6.1.7600.20669285,18416-Mar-201007:21x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rasmans.dll6.1.7600.20669343,55216-Mar-201008:02x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rasmans.dll6.1.7600.20669697,34416-Mar-201006:41IA-64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about the RASMAN service, visit the following Microsoft Web site:For more information about how to configure Internet connection problems, visit the following Microsoft Web site: For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684� Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_319a9c9d571acfdd76da7de3f8b5232a_31bf3856ad364e35_6.1.7600.20669_none_ac7f6344aafe0048.manifest
File version
File size701
Date (UTC)16-Mar-2010
Time (UTC)10:55
PlatformNot applicable
File nameX86_microsoft-windows-rasmanservice_31bf3856ad364e35_6.1.7600.20669_none_9f372dfc1b05e05c.manifest
File version
File size12,900
Date (UTC)16-Mar-2010
Time (UTC)07:55
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_9ec328e8375786149bcf6c6fc8523553_31bf3856ad364e35_6.1.7600.20669_none_35fa8a0b6affe63b.manifest
File version
File size705
Date (UTC)16-Mar-2010
Time (UTC)10:55
PlatformNot applicable
File nameAmd64_microsoft-windows-rasmanservice_31bf3856ad364e35_6.1.7600.20669_none_fb55c97fd3635192.manifest
File version
File size12,904
Date (UTC)16-Mar-2010
Time (UTC)09:01
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_634bd83911e586d4aa4747af09ebb535_31bf3856ad364e35_6.1.7600.20669_none_6cf51a35e8a1f063.manifest
File version
File size703
Date (UTC)16-Mar-2010
Time (UTC)10:55
PlatformNot applicable
File nameIa64_microsoft-windows-rasmanservice_31bf3856ad364e35_6.1.7600.20669_none_9f38d1f21b03e958.manifest
File version
File size12,902
Date (UTC)16-Mar-2010
Time (UTC)08:49
PlatformNot applicable

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Keywords: kbhotfixserver, kbautohotfix, kbfix, kbqfe, kbsurveynew, kbprb, KB981382

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Article Info
Article ID : 981382
Revision : 1
Created on : 4/14/2010
Published on : 4/14/2010
Exists online : False
Views : 510