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"Windows can't open Add Printer" error in a 64-bit version of Win7 or of Windows Server 2008 R2

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a computer that is running a 64-bit version of Windows 7 or of Windows Server 2008 R2.
  • You try to open the Add Printer wizard by using the 32-bit Printui.exe that is located in the %windir%\SysWOW64 folder or by using the rundll32 printui.dll,PrintUIEntry command on the computer.
In this scenario, you receive the following error message:
Windows can't open Add Printer. Operation could not be completed (error 0x0000007e).

Additionally, the computer may stop responding if you use the rundll32 printui.dll,PrintUIEntry command together with the/o, /p, /s, or /e switch.

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Cause

This issue occurs because the Printui.dll file calls the 32-bit Tcpmonui.dll file that is not located in the %windir%\SysWOW64 folder.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.1.760
    0.
    20xxx    		Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760
    1.
    21xxx    		Windows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Tcpmib.dll6.1.7600.2092638,91217-Mar-201105:17x64
Tcpmib.dll6.1.7601.2168538,91217-Mar-201105:05x64
Tcpmonui.dll6.1.7600.2092673,21617-Mar-201105:17x64
Tcpmonui.dll6.1.7601.2168573,21617-Mar-201105:05x64
Winspool.drv6.1.7600.20926441,85617-Mar-201105:11Not Applicable
Winspool.drv6.1.7601.21685442,36817-Mar-201104:59Not Applicable
Tcpmib.dll6.1.7600.2092631,23217-Mar-201106:51x86
Tcpmib.dll6.1.7601.2168531,23217-Mar-201106:51x86
Tcpmonui.dll6.1.7600.2092661,44017-Mar-201106:51x86
Tcpmonui.dll6.1.7601.2168561,44017-Mar-201106:51x86
Winspool.drv6.1.7600.20926319,48817-Mar-201106:49Not Applicable
Winspool.drv6.1.7601.21685320,00017-Mar-201106:49Not Applicable
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Tcpmib.dll6.1.7600.2092683,45617-Mar-201104:12IA-64
Tcpmib.dll6.1.7601.2168583,45617-Mar-201104:06IA-64
Tcpmonui.dll6.1.7600.20926148,99217-Mar-201104:12IA-64
Tcpmonui.dll6.1.7601.21685148,99217-Mar-201104:06IA-64
Winspool.drv6.1.7600.20926861,18417-Mar-201104:04Not Applicable
Winspool.drv6.1.7601.21685862,20817-Mar-201103:59Not Applicable
Tcpmib.dll6.1.7600.2092631,23217-Mar-201106:51x86
Tcpmib.dll6.1.7601.2168531,23217-Mar-201106:51x86
Tcpbidi.xmlNot Applicable1,04110-Jun-200921:39Not Applicable
Tcpmonui.dll6.1.7600.2092661,44017-Mar-201106:51x86
Tcpbidi.xmlNot Applicable1,04110-Jun-200921:39Not Applicable
Tcpmonui.dll6.1.7601.2168561,44017-Mar-201106:51x86
Winspool.drv6.1.7600.20926319,48817-Mar-201106:49Not Applicable
Winspool.drv6.1.7601.21685320,00017-Mar-201106:49Not Applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the rundll32 printui.dll,PrintUIEntry command, visit the following TechNet Web sites:
General information about the "rundll32 printui.dll,PrintUIEntry" command
General information about the CreateWindow function

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_microsoft-windows-p..rtmonitor-tcpmibdll_31bf3856ad364e35_6.1.7600.20926_none_b2ec624443402165.manifest
File versionNot Applicable
File size2,303
Date (UTC)17-Mar-2011
Time (UTC)08:19
PlatformNot Applicable
File nameAmd64_microsoft-windows-p..rtmonitor-tcpmibdll_31bf3856ad364e35_6.1.7601.21685_none_b490dd9240981e79.manifest
File versionNot Applicable
File size2,303
Date (UTC)17-Mar-2011
Time (UTC)08:16
PlatformNot Applicable
File nameAmd64_microsoft-windows-p..standardportmonitor_31bf3856ad364e35_6.1.7600.20926_none_00870e0b0bdffba7.manifest
File versionNot Applicable
File size3,415
Date (UTC)17-Mar-2011
Time (UTC)08:17
PlatformNot Applicable
File nameAmd64_microsoft-windows-p..standardportmonitor_31bf3856ad364e35_6.1.7601.21685_none_022b89590937f8bb.manifest
File versionNot Applicable
File size3,415
Date (UTC)17-Mar-2011
Time (UTC)08:13
PlatformNot Applicable
File nameAmd64_microsoft-windows-p..ting-spooler-client_31bf3856ad364e35_6.1.7600.20926_none_efee6de14b4ada6b.manifest
File versionNot Applicable
File size2,774
Date (UTC)17-Mar-2011
Time (UTC)08:20
PlatformNot Applicable
File nameAmd64_microsoft-windows-p..ting-spooler-client_31bf3856ad364e35_6.1.7601.21685_none_f192e92f48a2d77f.manifest
File versionNot Applicable
File size2,774
Date (UTC)17-Mar-2011
Time (UTC)08:17
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size35,728
Date (UTC)17-Mar-2011
Time (UTC)19:19
PlatformNot Applicable
File nameX86_microsoft-windows-p..rtmonitor-tcpmibdll_31bf3856ad364e35_6.1.7600.20926_none_56cdc6c08ae2b02f.manifest
File versionNot Applicable
File size2,301
Date (UTC)17-Mar-2011
Time (UTC)07:23
PlatformNot Applicable
File nameX86_microsoft-windows-p..rtmonitor-tcpmibdll_31bf3856ad364e35_6.1.7601.21685_none_5872420e883aad43.manifest
File versionNot Applicable
File size2,301
Date (UTC)17-Mar-2011
Time (UTC)07:20
PlatformNot Applicable
File nameX86_microsoft-windows-p..standardportmonitor_31bf3856ad364e35_6.1.7600.20926_none_a468728753828a71.manifest
File versionNot Applicable
File size3,411
Date (UTC)17-Mar-2011
Time (UTC)07:22
PlatformNot Applicable
File nameX86_microsoft-windows-p..standardportmonitor_31bf3856ad364e35_6.1.7601.21685_none_a60cedd550da8785.manifest
File versionNot Applicable
File size3,411
Date (UTC)17-Mar-2011
Time (UTC)07:17
PlatformNot Applicable
File nameX86_microsoft-windows-p..ting-spooler-client_31bf3856ad364e35_6.1.7600.20926_none_93cfd25d92ed6935.manifest
File versionNot Applicable
File size2,770
Date (UTC)17-Mar-2011
Time (UTC)07:24
PlatformNot Applicable
File nameX86_microsoft-windows-p..ting-spooler-client_31bf3856ad364e35_6.1.7601.21685_none_95744dab90456649.manifest
File versionNot Applicable
File size2,770
Date (UTC)17-Mar-2011
Time (UTC)07:21
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_microsoft-windows-p..rtmonitor-tcpmibdll_31bf3856ad364e35_6.1.7600.20926_none_56cf6ab68ae0b92b.manifest
File versionNot Applicable
File size2,302
Date (UTC)17-Mar-2011
Time (UTC)08:16
PlatformNot Applicable
File nameIa64_microsoft-windows-p..rtmonitor-tcpmibdll_31bf3856ad364e35_6.1.7601.21685_none_5873e6048838b63f.manifest
File versionNot Applicable
File size2,302
Date (UTC)17-Mar-2011
Time (UTC)08:12
PlatformNot Applicable
File nameIa64_microsoft-windows-p..standardportmonitor_31bf3856ad364e35_6.1.7600.20926_none_a46a167d5380936d.manifest
File versionNot Applicable
File size3,413
Date (UTC)17-Mar-2011
Time (UTC)08:14
PlatformNot Applicable
File nameIa64_microsoft-windows-p..standardportmonitor_31bf3856ad364e35_6.1.7601.21685_none_a60e91cb50d89081.manifest
File versionNot Applicable
File size3,413
Date (UTC)17-Mar-2011
Time (UTC)08:10
PlatformNot Applicable
File nameIa64_microsoft-windows-p..ting-spooler-client_31bf3856ad364e35_6.1.7600.20926_none_93d1765392eb7231.manifest
File versionNot Applicable
File size2,772
Date (UTC)17-Mar-2011
Time (UTC)08:17
PlatformNot Applicable
File nameIa64_microsoft-windows-p..ting-spooler-client_31bf3856ad364e35_6.1.7601.21685_none_9575f1a190436f45.manifest
File versionNot Applicable
File size2,772
Date (UTC)17-Mar-2011
Time (UTC)08:13
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size6,866
Date (UTC)17-Mar-2011
Time (UTC)19:19
PlatformNot Applicable
File nameX86_microsoft-windows-p..rtmonitor-tcpmibdll_31bf3856ad364e35_6.1.7600.20926_none_56cdc6c08ae2b02f.manifest
File versionNot Applicable
File size2,301
Date (UTC)17-Mar-2011
Time (UTC)07:23
PlatformNot Applicable
File nameX86_microsoft-windows-p..rtmonitor-tcpmibdll_31bf3856ad364e35_6.1.7601.21685_none_5872420e883aad43.manifest
File versionNot Applicable
File size2,301
Date (UTC)17-Mar-2011
Time (UTC)07:20
PlatformNot Applicable
File nameX86_microsoft-windows-p..standardportmonitor_31bf3856ad364e35_6.1.7600.20926_none_a468728753828a71.manifest
File versionNot Applicable
File size3,411
Date (UTC)17-Mar-2011
Time (UTC)07:22
PlatformNot Applicable
File nameX86_microsoft-windows-p..standardportmonitor_31bf3856ad364e35_6.1.7601.21685_none_a60cedd550da8785.manifest
File versionNot Applicable
File size3,411
Date (UTC)17-Mar-2011
Time (UTC)07:17
PlatformNot Applicable
File nameX86_microsoft-windows-p..ting-spooler-client_31bf3856ad364e35_6.1.7600.20926_none_93cfd25d92ed6935.manifest
File versionNot Applicable
File size2,770
Date (UTC)17-Mar-2011
Time (UTC)07:24
PlatformNot Applicable
File nameX86_microsoft-windows-p..ting-spooler-client_31bf3856ad364e35_6.1.7601.21685_none_95744dab90456649.manifest
File versionNot Applicable
File size2,770
Date (UTC)17-Mar-2011
Time (UTC)07:21
PlatformNot Applicable

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Keywords: kb, kbfix, kbautohotfix, kbhotfixserver, kbsurveynew, kbqfe, kbexpertiseadvanced

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Article Info
Article ID : 981070
Revision : 1
Created on : 1/7/2017
Published on : 8/17/2012
Exists online : False
Views : 354