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The Storage Explorer Microsoft Management Console (MMC) snap-in window crashes on a computer that is running Windows Vista, Windows 7, Windows Server 2008 or Windows Server 2008 R2 when you use the snap-in to monitor HBA status


View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a computer that is running Windows Server 2008 or Windows Server 2008 R2.
  • A Fibre Channel host bus adapter (HBA) is installed on the computer.
  • You open the Storage Explorer Microsoft Management Console (MMC) snap-in window to monitor the HBA status and the performance statistics on a computer that is running one of the following operating systems:
    • Windows Vista
    • Windows Server 2008
    • Windows 7
    • Windows Server 2008 R2

    Note When you use a Storage Explorer MMC snap-in on a computer that is running Windows Vista or Windows 7, the computer must have Remote Server Administration Tools (RSAT) installed.
In this scenario, the Storage Explorer MMC snap-in window stops responding at the "Gathering SAN information" stage. When you click the window, it crashes.

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Cause

This issue occurs because the Storage Explorer MMC snap-in window does not verify the returned zone information before the snap-in window accesses the information. Therefore, the zone information may be invalid. When invalid zone information is accessed, an access violation occurs.

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Resolution

To resolve this issue, apply this hotfix on the computer that you use GPMC to monitor the HBA status.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7
  • Windows Server 2008 R2
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    6.0.600
    1.
    22xxx
    Windows Vista and Windows Server 2008SP1LDR
    6.0.600
    2.
    22xxx
    Windows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Fcmgrdll.dll6.0.6001.2263683,96818-Feb-201013:59x86
Iscsimgrdll.dll6.0.6001.2263657,34418-Feb-201014:00Not applicable
Isnsmgrdll.dll6.0.6001.2263660,41618-Feb-201014:00x86
Storexpl.dll6.0.6001.22636568,32018-Feb-201015:14x86
Storexpl.mscNot applicable33,65201-Apr-200919:02Not applicable
Fcmgrdll.dll6.0.6002.2234183,96818-Feb-201013:42x86
Iscsimgrdll.dll6.0.6002.2234157,34418-Feb-201013:42Not applicable
Isnsmgrdll.dll6.0.6002.2234160,41618-Feb-201013:42x86
Storexpl.dll6.0.6002.22341568,32018-Feb-201014:54x86
Storexpl.mscNot applicable33,65203-Apr-200921:16Not applicable
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Fcmgrdll.dll6.0.6001.22636105,47218-Feb-201014:24x64
Iscsimgrdll.dll6.0.6001.2263670,14418-Feb-201014:25x64
Isnsmgrdll.dll6.0.6001.2263676,28818-Feb-201014:25x64
Storexpl.dll6.0.6001.22636575,48818-Feb-201015:40x64
Storexpl.mscNot applicable33,65201-Apr-200916:22Not applicable
Fcmgrdll.dll6.0.6002.22341105,47218-Feb-201013:43x64
Iscsimgrdll.dll6.0.6002.2234170,14418-Feb-201013:43x64
Isnsmgrdll.dll6.0.6002.2234176,28818-Feb-201013:43x64
Storexpl.dll6.0.6002.22341575,48818-Feb-201014:49x64
Storexpl.mscNot applicable33,65203-Apr-200920:57Not applicable
Fcmgrdll.dll6.0.6001.2263683,96818-Feb-201013:59x86
Iscsimgrdll.dll6.0.6001.2263657,34418-Feb-201014:00Not applicable
Isnsmgrdll.dll6.0.6001.2263660,41618-Feb-201014:00x86
Storexpl.dll6.0.6001.22636568,32018-Feb-201015:14x86
Storexpl.mscNot applicable33,65201-Apr-200919:02Not applicable
Fcmgrdll.dll6.0.6002.2234183,96818-Feb-201013:42x86
Iscsimgrdll.dll6.0.6002.2234157,34418-Feb-201013:42Not applicable
Isnsmgrdll.dll6.0.6002.2234160,41618-Feb-201013:42x86
Storexpl.dll6.0.6002.22341568,32018-Feb-201014:54x86
Storexpl.mscNot applicable33,65203-Apr-200921:16Not applicable
For all supported IA-64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Fcmgrdll.dll6.0.6001.22636215,04018-Feb-201014:58IA-64
Iscsimgrdll.dll6.0.6001.22636138,75218-Feb-201014:59IA-64
Isnsmgrdll.dll6.0.6001.22636147,96818-Feb-201014:59IA-64
Storexpl.dll6.0.6001.22636598,52818-Feb-201015:57IA-64
Storexpl.mscNot applicable33,65201-Apr-200916:22Not applicable
Fcmgrdll.dll6.0.6002.22341215,04018-Feb-201013:27IA-64
Iscsimgrdll.dll6.0.6002.22341138,75218-Feb-201013:27IA-64
Isnsmgrdll.dll6.0.6002.22341147,96818-Feb-201013:27IA-64
Storexpl.dll6.0.6002.22341598,52818-Feb-201014:29IA-64
Storexpl.mscNot applicable33,65203-Apr-200920:57Not applicable
Fcmgrdll.dll6.0.6001.2263683,96818-Feb-201013:59x86
Iscsimgrdll.dll6.0.6001.2263657,34418-Feb-201014:00Not applicable
Isnsmgrdll.dll6.0.6001.2263660,41618-Feb-201014:00x86
Storexpl.dll6.0.6001.22636568,32018-Feb-201015:14x86
Storexpl.mscNot applicable33,65201-Apr-200919:02Not applicable
Fcmgrdll.dll6.0.6002.2234183,96818-Feb-201013:42x86
Iscsimgrdll.dll6.0.6002.2234157,34418-Feb-201013:42Not applicable
Isnsmgrdll.dll6.0.6002.2234160,41618-Feb-201013:42x86
Storexpl.dll6.0.6002.22341568,32018-Feb-201014:54x86
Storexpl.mscNot applicable33,65203-Apr-200921:16Not applicable
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.1.760
    0.
    20xxx
    Windows 7 and Windows Server 2008 R2RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Fcmgrdll.dll6.1.7600.2097183,96823-May-201104:34x86
Storexpl.dll6.1.7600.20971588,28823-May-201104:44x86
Storexpl.mscNot Applicable33,65210-Jun-200921:26Not Applicable
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Fcmgrdll.dll6.1.7600.20971105,98423-May-201105:19x64
Storexpl.dll6.1.7600.20971593,92023-May-201105:31x64
Storexpl.mscNot Applicable33,65210-Jun-200920:43Not Applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

978344 The Storage Explorer MMC snap-in window crashes if a Fibre Channel HBA is installed in Windows Vista or in Windows Server 2008

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
File nameUpdate.mum
File versionNot applicable
File size1,567
Date (UTC)19-Feb-2010
Time (UTC)11:51
PlatformNot applicable
File nameX86_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6001.22636_none_275327b849bb4a93.manifest
File versionNot applicable
File size14,367
Date (UTC)18-Feb-2010
Time (UTC)18:01
PlatformNot applicable
File nameX86_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6002.22341_none_2929c84246ee3cf5.manifest
File versionNot applicable
File size14,367
Date (UTC)18-Feb-2010
Time (UTC)15:35
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
File nameAmd64_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6001.22636_none_8371c33c0218bbc9.manifest
File versionNot applicable
File size14,381
Date (UTC)18-Feb-2010
Time (UTC)16:24
PlatformNot applicable
File nameAmd64_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6002.22341_none_854863c5ff4bae2b.manifest
File versionNot applicable
File size14,381
Date (UTC)18-Feb-2010
Time (UTC)15:31
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,577
Date (UTC)19-Feb-2010
Time (UTC)11:51
PlatformNot applicable
File nameX86_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6001.22636_none_275327b849bb4a93.manifest
File versionNot applicable
File size14,367
Date (UTC)18-Feb-2010
Time (UTC)18:01
PlatformNot applicable
File nameX86_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6002.22341_none_2929c84246ee3cf5.manifest
File versionNot applicable
File size14,367
Date (UTC)18-Feb-2010
Time (UTC)15:35
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
File nameIa64_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6001.22636_none_2754cbae49b9538f.manifest
File versionNot applicable
File size14,374
Date (UTC)18-Feb-2010
Time (UTC)19:10
PlatformNot applicable
File nameIa64_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6002.22341_none_292b6c3846ec45f1.manifest
File versionNot applicable
File size14,374
Date (UTC)18-Feb-2010
Time (UTC)15:03
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,571
Date (UTC)19-Feb-2010
Time (UTC)11:51
PlatformNot applicable
File nameX86_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6001.22636_none_275327b849bb4a93.manifest
File versionNot applicable
File size14,367
Date (UTC)18-Feb-2010
Time (UTC)18:01
PlatformNot applicable
File nameX86_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6002.22341_none_2929c84246ee3cf5.manifest
File versionNot applicable
File size14,367
Date (UTC)18-Feb-2010
Time (UTC)15:35
PlatformNot applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameUpdate.mum
File versionNot Applicable
File size1,458
Date (UTC)23-May-2011
Time (UTC)07:39
PlatformNot Applicable
File nameX86_af9ab876608dda48792ac97e94d59500_31bf3856ad364e35_6.1.7600.20971_none_aa087ad242a924d2.manifest
File versionNot Applicable
File size696
Date (UTC)23-May-2011
Time (UTC)07:39
PlatformNot Applicable
File nameX86_microsoft-windows-storexpl_31bf3856ad364e35_6.1.7600.20971_none_274abaa7aaf772da.manifest
File versionNot Applicable
File size9,999
Date (UTC)23-May-2011
Time (UTC)07:43
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_066c97a5ced9c1832555956952bcf46c_31bf3856ad364e35_6.1.7600.20971_none_e7423a3700e7e364.manifest
File versionNot Applicable
File size700
Date (UTC)23-May-2011
Time (UTC)07:39
PlatformNot Applicable
File nameAmd64_microsoft-windows-storexpl_31bf3856ad364e35_6.1.7600.20971_none_8369562b6354e410.manifest
File versionNot Applicable
File size10,003
Date (UTC)23-May-2011
Time (UTC)07:39
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,671
Date (UTC)23-May-2011
Time (UTC)07:39
PlatformNot Applicable

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Keywords: kb, kbexpertiseadvanced, kbsurveynew, kbqfe, kbautohotfix, kbhotfixserver, kbfix

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Article Info
Article ID : 980941
Revision : 2
Created on : 9/20/2018
Published on : 9/20/2018
Exists online : False
Views : 340