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The RpcClientAccess process on an Exchange Server 2010 server crashes when you access a mailbox by using a MAPI application


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Symptoms

You access a Microsoft Exchange Server 2010 mailbox by using a MAPI application, such as MFCMAPI. In this situation, the corresponding calls fail and the RpcClientAccess process on the Exchange server crashes when the Exchange Server 2010 mailbox is located on a recovery database. Additionally, you find the following error message in the Application event log:


Source: MSExchange Common
Event ID: 4999
Task Category: General
Level: Error
Description:
Watson report about to be sent for process id: <process ID>, with parameters: E12, <build type>, <application Version>, M.E.RpcClientAccess.Service, M.E.RpcClientAccess.Handler, M.E.R.H.RopHandler.FindLocalRecoveryDatabase, System.NullReferenceException, <callstackHash>, <assembly version>.

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Resolution

To resolve this problem, install the following update rollup:
982639 Description of Update Rollup 4 for Exchange Server 2010

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about MFCMAPI, visit the following Microsoft website:

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Keywords: KB980852, kbfix, kbhotfixrollup, kbsurveynew, kbexpertiseinter, kbqfe

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Article Info
Article ID : 980852
Revision : 2
Created on : 6/18/2010
Published on : 6/18/2010
Exists online : False
Views : 400