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Internet Explorer 8 may crash intermittently if you enable the SmartScreen Filter after you install security update 976325


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Symptoms

You install security update 976325� (MS09-072) on a computer that has Windows Internet Explorer 8 installed. When you enable the SmartScreen Filter, Internet Explorer 8 may crash intermittently.

When this problem occurs, the following event is logged in the Application log. This error indicates that the crash occurs in the mshtml.dll model.

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.18854, fault address <address>.

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Resolution

Security update information

To resolve this problem, install the most recent cumulative security update for Windows Internet Explorer. To do this, visit the following Microsoft Web site: For more technical information about the most recent cumulative security update for Windows Internet Explorer, visit the following Microsoft Web site: Note This update was first included in security update 980182 (MS10-018). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
980182� MS10-018: Cumulative security update for Internet Explorer

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Workaround

To work around this problem, turn off the SmartScreen Filter. To do this, follow these steps:
  1. Start Internet Explorer 8.
  2. Click the Safety button, point to SmartScreen Filter, and then click Turn Off SmartScreen Filter.
  3. In the Microsoft SmartScreen Filter dialog box, click OK.

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More information

For more information about security update 976325, click the following article number to view the article in the Microsoft Knowledge Base:
976325� MS09-072: Cumulative security update for Internet Explorer
For more information about the SmartScreen Filter, visit the following Microsoft Web site:

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Keywords: KB980344, kbprb, kbsurveynew, kbexpertiseinter

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Article Info
Article ID : 980344
Revision : 1
Created on : 3/30/2010
Published on : 3/30/2010
Exists online : False
Views : 335