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You cannot connect an Exchange Server 2010 mailbox by using a MAPI client


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Symptoms

You access a Microsoft Exchange Server 2010 mailbox by using a MAPI client, such as Microsoft Office Outlook. In this situation, you cannot connect the mailbox intermittently. You may receive a "retrieving data" dialog box or the Outlook client shows a "Disconnected" state.

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Cause

This problem occurs because the response from the Exchange Server 2010 server is incorrect. Because of this, the MAPI client retries the connection and then receive the same responses repeatedly.

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Resolution

To resolve this problem, install the following update rollup:
982639� Description of Update Rollup 4 for Exchange Server 2010

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: KB979810, kbfix, kbhotfixrollup, kbqfe, kbsurveynew, kbexpertiseinter

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Article Info
Article ID : 979810
Revision : 2
Created on : 6/18/2010
Published on : 6/18/2010
Exists online : False
Views : 370