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"0x0000000A" error message when you use CHAP authentication to start a computer that is running Windows Vista or Windows Server 2008 from an iSCSI device


View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a computer that is running Windows Vista or Windows Server 2008.
  • You start the computer from an Internet SCSI (iSCSI) device by using Challenge Handshake Authentication Protocol (CHAP) authentication on a network adapter.
  • You configure a second network adapter for an iSCSI start without using CHAP authentication.
When you start your computer in this scenario, you receive a Stop error message that resembles the following:

*** Fatal System Error: 0x0000000A (parameter 1, parameter 2, parameter 3, parameter 4)
IRQL_NOT_LESS_OR_EQUAL (a)
Notes
  • The parameters in the Stop error message vary, depending on the configuration of the computer.
  • Not all "0x0000000A" Stop error messages are caused by this problem.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Iscsi.infNot Applicable7,43619-Jan-201008:17Not Applicable
Iscsilog.dll6.0.6001.2260816,38419-Jan-201019:44x86
Msiscsi.sys6.0.6001.22608182,14419-Jan-201022:40x86
Iscsi.infNot Applicable7,43619-Jan-201008:16Not Applicable
Iscsilog.dll6.0.6002.2231416,38419-Jan-201019:40x86
Msiscsi.sys6.0.6002.22314182,12819-Jan-201022:40x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Iscsi.infNot Applicable7,44419-Jan-201008:24Not Applicable
Iscsilog.dll6.0.6001.2260816,38419-Jan-201020:11x64
Msiscsi.sys6.0.6001.22608217,48019-Jan-201023:07x64
Iscsi.infNot Applicable7,44419-Jan-201008:22Not Applicable
Iscsilog.dll6.0.6002.2231416,38419-Jan-201020:05x64
Msiscsi.sys6.0.6002.22314217,98419-Jan-201022:42x64
For all supported IA-64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Iscsi.infNot Applicable7,44019-Jan-201008:16Not Applicable
Iscsilog.dll6.0.6001.2260816,38419-Jan-201011:06IA-64
Msiscsi.sys6.0.6001.22608503,68020-Jan-201001:56IA-64
Iscsi.infNot Applicable7,44019-Jan-201008:16Not Applicable
Iscsilog.dll6.0.6002.2231416,38419-Jan-201010:55IA-64
Msiscsi.sys6.0.6002.22314503,68020-Jan-201000:19IA-64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
975773 Error message when you start a computer that is running Windows Vista or Windows Server 2008 from iSCSI by using CHAP authentication: "Stop 0x0000000A"
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
File nameUpdate.mum
File versionNot Applicable
File size40,170
Date (UTC)20-Jan-2010
Time (UTC)09:46
PlatformNot Applicable
File nameX86_iscsi.inf_31bf3856ad364e35_6.0.6001.22608_none_3d556e4d0cbd0e73.manifest
File versionNot Applicable
File size2,250
Date (UTC)20-Jan-2010
Time (UTC)09:48
PlatformNot Applicable
File nameX86_iscsi.inf_31bf3856ad364e35_6.0.6002.22314_none_3f2d0f2109ef1a2c.manifest
File versionNot Applicable
File size2,250
Date (UTC)20-Jan-2010
Time (UTC)09:48
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
File nameAmd64_iscsi.inf_31bf3856ad364e35_6.0.6001.22608_none_997409d0c51a7fa9.manifest
File versionNot Applicable
File size2,252
Date (UTC)20-Jan-2010
Time (UTC)09:47
PlatformNot Applicable
File nameAmd64_iscsi.inf_31bf3856ad364e35_6.0.6002.22314_none_9b4baaa4c24c8b62.manifest
File versionNot Applicable
File size2,252
Date (UTC)20-Jan-2010
Time (UTC)09:47
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size40,558
Date (UTC)20-Jan-2010
Time (UTC)09:46
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
File nameIa64_iscsi.inf_31bf3856ad364e35_6.0.6001.22608_none_3d5712430cbb176f.manifest
File versionNot Applicable
File size2,251
Date (UTC)20-Jan-2010
Time (UTC)09:47
PlatformNot Applicable
File nameIa64_iscsi.inf_31bf3856ad364e35_6.0.6002.22314_none_3f2eb31709ed2328.manifest
File versionNot Applicable
File size2,251
Date (UTC)20-Jan-2010
Time (UTC)09:47
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size7,249
Date (UTC)20-Jan-2010
Time (UTC)09:46
PlatformNot Applicable

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Keywords: kbprb, kbsurveynew, kbexpertiseadvanced, kbhotfixserver, kbautohotfix, kbqfe, kbfix, KB979551

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Article Info
Article ID : 979551
Revision : 2
Created on : 3/24/2010
Published on : 3/24/2010
Exists online : False
Views : 301