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Windows Media Player stops responding (hangs) or crashes when you play a playlist

View products that this article applies to.

Symptoms

On a computer that is running Windows 7, you install a third-party digital signal processor (DSP) plug-in for Windows Media Player. In this scenario, when you try to play back a playlist, Windows Media Player stops responding (hangs) or crashes.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information notes
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Wmpeffects.dll12.0.7600.20614352,25611-Jan-201007:04x86
For all supported x64-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Wmpeffects.dll12.0.7600.20614605,18411-Jan-201007:59x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about the Windows Media Player DSP plug-ins, visit the following Microsoft Developer Network (MSDN) Web site:
General information about Windows Media Player DSP plug-ins
For more information about the plug-ins for Windows Media Player, visit the following Microsoft Web site:
General information about the plug-ins for Windows Media Player
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The information and the solution in this document represents the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

Microsoft makes no warranties and excludes all representations, warranties, and conditions whether express, implied, or statutory. These include but are not limited to representations, warranties, or conditions of title, non-infringement, satisfactory condition, merchantability, and fitness for a particular purpose, with regard to any service, solution, product, or any other materials or information. In no event will Microsoft be liable for any third-party solution that this article mentions.

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
File nameX86_cbf56195e254ab07dc5da0b54ed62958_31bf3856ad364e35_6.1.7600.20614_none_a7b639563307cb26.manifest
File versionNot applicable
File size710
Date (UTC)11-Jan-2010
Time (UTC)10:15
PlatformNot applicable
File nameX86_microsoft-windows-mediaplayer-wmpeffects_31bf3856ad364e35_6.1.7600.20614_none_f9f88d2c09ab05c3.manifest
File versionNot applicable
File size7,538
Date (UTC)11-Jan-2010
Time (UTC)07:26
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7
File nameAmd64_5fa88bcc4d7e9030eed703f3f57a6145_31bf3856ad364e35_6.1.7600.20614_none_41dc55155463fbf4.manifest
File versionNot applicable
File size1,068
Date (UTC)11-Jan-2010
Time (UTC)10:15
PlatformNot applicable
File nameAmd64_microsoft-windows-mediaplayer-wmpeffects_31bf3856ad364e35_6.1.7600.20614_none_561728afc20876f9.manifest
File versionNot applicable
File size7,540
Date (UTC)11-Jan-2010
Time (UTC)08:24
PlatformNot applicable

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Keywords: kb, consumerwin7track, kbsurveynew, kbexpertiseadvanced, kbqfe, kbautohotfix, kbhotfixserver, kbfix

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Article Info
Article ID : 979222
Revision : 1
Created on : 1/7/2017
Published on : 10/6/2011
Exists online : False
Views : 136